topic Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number in Pay Monthly

With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

Welshyyyyy — Fri, 20 Jul 2018 17:31:28 GMT

That heading may not have made sense.. So the question is my girlfriend has an O2 contract and is due an upgrade... But on the official O2 site the option to get a Samsung Galaxy S9 is quite expensive, and just by googling have found a site that does the phone for a good price on O2 network. If she went for this option could she keep her existing number? Or can you not do this going from O2 to O2? Hope that makes sense..

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

pgn — Fri, 20 Jul 2018 17:43:33 GMT

You should be able to go to the cheaper provider no problem, I have done that a number of times. You won't get a Refresh contract though - those only come from O2 direct (online at O2.co.uk or via an O2 shop) . Good luck, @Welshyyyyy.

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

MI5 — Fri, 20 Jul 2018 17:41:38 GMT

Yes she can.
She will need to get new contract then call customer service on 202 to migrate her number to the new account.
This will end the old one at the same time too.

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

Anonymous — Fri, 20 Jul 2018 17:42:07 GMT

If she wants to go through a 3rd party then she would have to get o2 to migrate her number to the new contract otherwise you will have 2 contracts running. This will effectively close & generate a final bill for the old contract

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

Welshyyyyy — Fri, 20 Jul 2018 17:43:53 GMT

Thanks for the replies everyone 👍😁

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

Anonymous — Fri, 20 Jul 2018 18:39:01 GMT

@Welshyyyyy You are very welcome

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

David_D — Sat, 04 Aug 2018 16:03:25 GMT

This is the exact question I was about to be asked, but has been answered already.

But I have a further question...... Can this be done in advance of my contract ending, still got about 6 weeks remaining, and then migrate my number to the new account later when that contract is up?

TIA, Dave.

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

MI5 — Sat, 04 Aug 2018 16:24:44 GMT

Yes @David_D that's no problem at all.
Enjoy your new phone

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

David_D — Sat, 04 Aug 2018 16:27:17 GMT

Brilliant, thanks.

Re: With O2 already, but want to buy an O2 phone contract outside of upgrade, can I keep number

MI5 — Sat, 04 Aug 2018 16:28:20 GMT

No worries mate....