topic Re: Still bad signal in Pay Monthly

Still bad signal

shelby57 — Sat, 04 Aug 2018 12:19:48 GMT

Still bad signal since march, o2 still mending mast. Been going on in scartho for months. Had no signal at all yesterday for a while. Been with o2 for over 20yrs and this is the worst its been

Re: Still bad signal

Cleoriff — Sat, 04 Aug 2018 12:27:27 GMT

@shelby57Have you made a complaint? https://www.o2.co.uk/how-to-complain

If you download the My Network app you can also report it through there https://www.o2.co.uk/apps/my-network

Edited to add I see you have reported this before back in February.

https://community.o2.co.uk/t5/Pay-Monthly/Bad-signal-for-two-weeks-internet/m-p/1107220

Re: Still bad signal

MI5 — Sat, 04 Aug 2018 12:37:05 GMT

O2 are aware of the issue already.

DN33

Sorry, we're currently working on a phone mast in this area.

We've carried out some repairs but we've still got more to do. You may experience some trouble with your calls, text and data. We will update you by Friday 10th August 2018.

Updated 13:05 (refreshed hourly). Recent faults might not show yet.

Re: Still bad signal

shelby57 — Sat, 04 Aug 2018 12:46:17 GMT

Yes its been going on a while now

Re: Still bad signal

shelby57 — Sat, 04 Aug 2018 12:46:51 GMT

Thank you il try that

Re: Still bad signal

jonsie — Sat, 04 Aug 2018 16:58:07 GMT

A complaint is definitely the way to go. If the phone is unusable then push to leave any contract without penalty.