topic Re: keeping my old number in Pay Monthly

keeping my old number

clare — Tue, 31 Jul 2018 12:53:24 GMT

I have a monthly SIM only contract which is still running. with O2. I have set up a new contract with a new phone on a monthly contract basis for next 24 months and would like to keep my old number but understand that you cannot do that if you are on the same network.

I havent installed the new SIM card into new phone yet or told O2 that i wish to stop the old SIM only contract.

Please help! Just need to know how to go about keeping my old number as really dont want to change it!

Clare

Re: keeping my old number

MI5 — Tue, 31 Jul 2018 12:56:26 GMT

O2 will migrate your old number to the new account but it will end the old one.
If you still have term to run it will cost you to do this.
Call 202 for a full explanation of costs etc.

Re: keeping my old number

jonsie — Tue, 31 Jul 2018 12:57:42 GMT

All you need here....

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Simply call customer service and they will sort it for you. Easy to keep your same number.

Re: keeping my old number

Bambino — Tue, 31 Jul 2018 13:04:57 GMT

@clare Whoever told you that you can't keep your number is mistaken. Follow the link provided above by @jonsie

Re: keeping my old number

EmilieT — Wed, 01 Aug 2018 12:48:23 GMT

Hi @clare, and welcome to the forum There's some good info from our members above, please do take a look and let us know if you have any further questions?