topic Re: still no refund, nearly a month passed sent back tado accessories nearly a month ago in Pay Monthly

still no refund, nearly a month passed sent back tado accessories nearly a month ago

markk101 — Wed, 01 Aug 2018 09:20:42 GMT

i bought 5x tado wifi heating theromosats, after, finding out i need extra box for them for water heating (which o2 don't keep, i returned them)

i have contacted customer services 3 times about this now, im due a £187 refund.

first time i was told, yes we will get that sorted for you (after phoning about it and giving them proof of postage)

2nd time we will process that and it will straight into my bank account on the billing day (week ago now, didn't happen)

3rd time phoned on the billing day, they see the refund payment is pending, but it wont process due to a system fault on my account. - 5 working days for there IT department to fix it.

still waiting, simply not good enough.

I paid using a debit card on the website, yet o2 wants to put on it on my o2 pay month bill. WHY !! its nothing to do with my bill.

What would happen if i had a o2 pay and go number and bought acessories on the o2 website, would they give me £187 pay and go credit !!

How hard is it to give me a simple refund??

Re: still no refund, nearly a month passed sent back tado accessories nearly a month ago

Cleoriff — Wed, 01 Aug 2018 09:22:33 GMT

@markk101Making a complaint may be the only way to go with this

https://www.o2.co.uk/how-to-complain

Re: still no refund, nearly a month passed sent back tado accessories nearly a month ago

MI5 — Wed, 01 Aug 2018 09:24:19 GMT

I'll tag @Martin-O2 @EmilieT to see if they can hurry it along for you.

Re: still no refund, nearly a month passed sent back tado accessories nearly a month ago

markk101 — Wed, 01 Aug 2018 09:39:25 GMT

i have emailed complaintreviewservice@o2.com so will wait and see.

Re: still no refund, nearly a month passed sent back tado accessories nearly a month ago

MI5 — Wed, 01 Aug 2018 09:46:30 GMT

Hope that works for you as our community team won't be able to assist you now a complaint is in the system.