topic Re: Remove age restriction in Pay Monthly

Remove age restriction

Drwatz — Wed, 19 Jan 2022 14:18:43 GMT

Just switched to pay monthly and don’t have a credit card only a visa/debit card and I want to disable age restriction for google search and they won’t accept this ? Does anyone know a simple way to remove ?

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Re: Remove age restriction

Glory1 — Sat, 28 Jul 2018 04:18:44 GMT

Good morning @Drwatz

As you don't have a credit card what you need to do is go into any O2 store with your passport or driving licence as proof you are over 18.

The restriction should then be removed from your account within 48 hours. If for any reason this doesn't happen you need to contact customer services

http://www.o2.co.uk/contactus

8-8:30am is the best time to call to avoid a long wait.

Good luck and welcome to the forum

Re: Remove Age Restriction

Cleoriff — Sat, 28 Jul 2018 06:05:45 GMT

@Drwatz

You have to prove your age by following the information provided in this guide

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Once you've provided O2 with the required info, the restriction will be lifted

Best of luck

Re: Remove age restriction

Anonymous — Sun, 29 Jul 2018 12:41:10 GMT

I got mine removed by an Advisor on o2 Chat. Told him that I've got no Credit Card. He just removed the restriction for me.

Re: Remove age restriction

MI5 — Sun, 29 Jul 2018 12:49:50 GMT

@Anonymous wrote:
I got mine removed by an Advisor on o2 Chat. Told him that I've got no Credit Card. He just removed the restriction for me.

I did the same too.

Re: Remove age restriction

Betablue — Sun, 29 Jul 2018 13:56:43 GMT

I did the ID in store. That was a couple of years ago. They phoned someone to tell them (I presumed CS), in any case, success!

Re: Remove age restriction

EmilieT — Mon, 30 Jul 2018 13:57:04 GMT

Hi @Drwatz and welcome Have you managed to removed the age restriction from your account since you last posted? There's some really good advice above, please keep us in the loop of your progress

Re: Remove age restriction

RyanM623 — Wed, 11 Mar 2020 05:48:19 GMT

I am currently having this same issue only thing is I don’t own ethier a Credit card,Passport or Drivers Licence nor have I ever owned one & im 32 years old 😑

Re: Remove age restriction

Cleoriff — Wed, 11 Mar 2020 10:25:04 GMT

@RyanM623

See the anwer here on your other thread. https://community.o2.co.uk/t5/Pay-Monthly/Remove-Adult-content-lock/m-p/1301701#M177798