topic Re: Repair in Pay Monthly

Repair

follymew — Mon, 23 Jul 2018 15:06:38 GMT

Had a O2 repair go in on the 6july, had a text from them on 9th saying they have to order parts if do not come in 3 days they will send me a replacement phone. Have rang repairs up 4 time feel like being taken for a ride as it is three weeks now. What can I do now been told it is going to be another week

Re: Repair

MI5 — Mon, 23 Jul 2018 15:08:34 GMT

You could keep chasing them and / or make a complaint.
Details at bottom of this link http://www.o2.co.uk/contactus

Re: Repair

Bambino — Mon, 23 Jul 2018 15:45:27 GMT

@follymew You'll just have to persist. If nothing else, you should definitely have been offered a temporary phone to use. https://www.o2.co.uk/how-to-complain

Re: Repair

Anonymous — Mon, 23 Jul 2018 17:01:14 GMT

They are notoriously known for being rubbish & not actually fulfilling what they are supposed to do