topic Re: Text charges in Pay Monthly

Text charges

Crainy — Sat, 14 Jul 2018 07:02:30 GMT

Just got my 02 phone sent a group text to tell contacts if new number and just been charged £14 for it why is this my contract gives me unlimited text.

Re: Text charges

Poppysmum — Sat, 14 Jul 2018 07:08:05 GMT

Sorry to tell you but because you sent a group text the text would have converted into an MMS which are chargable not sure think they 50p for an MMS .

Someone will be along with more information .

Re: Text charges

Cleoriff — Sat, 14 Jul 2018 07:13:36 GMT

Hi @Crainy

It's due to you sending a group text. Classsed as multi media messaging ..See here

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

O2 recommend you send in batches of 5 (or under) to avoid costs....

Sorry about that. Welcome to the forum though

Re: Text charges

Anonymous — Sat, 14 Jul 2018 09:35:00 GMT

SMS converted to mms

Re: Text charges

pgn — Sat, 14 Jul 2018 09:51:13 GMT

Oops.

Measure twice, cut once, @Crainy.

Sorry to hear you got caught out like that, it happens more often than you'd think.

Funny though, my phone warns me when I am about to send a message that will cost 8p to a local radio station short-code number, but not if I have put two cracker emojis in an 50p SMS that has made the phone convert it to MMS.

Pretty sure O2 won't refund you, either - chalk it down to a learning experience.

Congrats on the new phone, btw 👍

Re: Text charges

Cleoriff — Sat, 14 Jul 2018 10:45:21 GMT

My phone also warns me @pgn.

However, the 'young ones' type so fast I doubt they would see any warning...(if indeed their device did issue one)

Re: Text charges

Anonymous — Sat, 14 Jul 2018 12:57:33 GMT

O2 likely will not refund you & will refer you to other charges in your t&c

Re: Text charges

jonsie — Sat, 14 Jul 2018 23:58:21 GMT

MMS will cost 55p but give customer service a call, you may get a sympathetic adviser. Don't ask don't get! Live chat won't refund but try 202.

Even O2 don't want you sending mms. Strain on a creaking network I would think.........

Re: Text charges

MI5 — Sun, 15 Jul 2018 07:57:12 GMT

It’s a service that really needs shutting down rather than trying to price it out.
There will still be customers who end up sending them accidentally and suffering for it even more now.

Re: Text charges

pgn — Sun, 15 Jul 2018 16:47:58 GMT

Doctoring the MMS APN settings on the phone itself works well. I wonder if O2 would consider that as a possible solution when a user sends an SMS to receive their normal SMS APN settings?

Probably not... 🙄

Here is how to disable MMS if your phone won't allow you to disable it any other way: https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p/689503

Re: Text charges

EmilieT — Mon, 16 Jul 2018 08:58:38 GMT

Hi @Crainy Did all the replies above clarify what happened for you, or do you have any additional questions?

to the forum!