topic Re: Student discount problems in Pay Monthly

Student discount problems

SamG — Mon, 18 Jun 2018 16:14:51 GMT

hey im hoping for some help, I have been passed from pillar to post by O2 and still cannot get my issue resolved. I have just got a new refresh contract and was told that as im a student I can get 20% unidays discount. I registered to unidays and got my unique code which I sent to 61202, I got the following response 'O2: Oops we don't recognise that O2 number, Please try again, and remember it needs to look like STUDENT, 07XXXXXXXXX, UNI XXXXXXXX'. I followed that format inputing my own phone number and unidays code and keep getting the same response. I spoke to O2 gurus online who told me to phone o2. I rang them and they seem to think that my code is 4 digits too long (they think that it should be UNI with 8 characters after it whereas mine has 12) and to speak to someone instore to find out which part of the code I need to send. I spoke to someone instore who told me that they stopped the text message method of signing up about a year ago and I needed to go on to o2open.co.uk and do it through there. I went to the website, tried to register and you need a company code so can go no further. I am at my wits end because I only went for that contract at that price because I was made to believe that i would get 20% off my airtime bill. Any help would be appreciated.

Re: Student discount problems

EducatedDevice — Mon, 18 Jun 2018 16:20:50 GMT

Have you tried asking your region of study if they have a O2 open discount code, Some companies provide their employee with them.

That's the first inital check i would do on this circumstance!!

All the best,

Re: Student discount problems

MI5 — Mon, 18 Jun 2018 16:22:43 GMT

Hi @SamG

Have a read of our guide here.

It should explain it all for you https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/ba-p/1020172

Re: Student discount problems

SamG — Mon, 18 Jun 2018 16:26:15 GMT

Hi @MI5

Thanks for replying, Yeah i have read all of the guide, i have followed it but i cant get past the 'text your code to 61202' stage, it just wont accept my code.

Re: Student discount problems

SamG — Mon, 18 Jun 2018 16:29:09 GMT

Thanks Ed

its a pretty big university, i wouldnt even know who to contact to see if they know the code.

Re: Student discount problems

MI5 — Mon, 18 Jun 2018 16:32:34 GMT

@SamG wrote:
Hi @MI5

Thanks for replying, Yeah i have read all of the guide, i have followed it but i cant get past the 'text your code to 61202' stage, it just wont accept my code.

Did you register for Unidays from the links?

Re: Student discount problems

SamG — Mon, 18 Jun 2018 16:36:47 GMT

I signed up for unidays then followed the links on the o2 student page. i clicked the link from the o2 page to sign in to unidays and retrieved my code that way

Re: Student discount problems

MI5 — Mon, 18 Jun 2018 16:43:47 GMT

OK, I'll call in @EmilieT and @Marjo to ask our community guru for help.

Re: Student discount problems

SamG — Mon, 18 Jun 2018 16:44:56 GMT

Thank you, its driving me mad lol

Re: Student discount problems

MI5 — Mon, 18 Jun 2018 17:03:12 GMT

Hang on and someone will message you asap.

Re: Student discount problems

madasaf1sh — Mon, 18 Jun 2018 20:19:47 GMT

ignore me, just realised you had..

Looks like you need to contact unidays as they provide the codes:

Certain components of the Registration Process (including any keywords and verification codes) are provided by Myunidays Limited of 2 Castle Boulevard, Nottingham, NG7 1FB. Use of this section of the O2 website will be subject to this third party’s terms and conditions. O2 cannot be held responsible for and do not accept any liability, either express or implied as to such components, including but not limited to their accuracy, relevance or quality.

Re: Student discount problems

EmilieT — Tue, 19 Jun 2018 07:39:37 GMT

Hey @SamG, sorry to read you've been stuck with this for a while now! I'm sending you a PM to get a bit more info from you and see how we can help you further

Thanks guys for the help, and @MI5 for the mention!

Re: Student discount problems

SamG — Tue, 19 Jun 2018 11:15:03 GMT

All sorted thanks to Emilie contacting o2 on my behalf

It turns out there was a glitch on my account due to my phone number having previously been linked to a carphone warehouse contract. They gave me the discount manually and a wee bit extra for the hassle.

Thanks everyone for your help

Re: Student discount problems

EmilieT — Tue, 19 Jun 2018 11:22:58 GMT

Great news, @SamG, thanks for the update

Re: Student discount problems

jonsie — Tue, 19 Jun 2018 16:50:10 GMT

Good news and well done @EmilieT.....award yourself a gold star 😂