topic Re: Tracking a repair in Pay Monthly

Tracking a repair

MAGSPEEPS — Mon, 18 Jun 2018 13:32:53 GMT

I left my phone at the O2 shop to be sent for repair. Received a text on the loan phone saying that device was being sent for repair and that I could track progress. However when I use the Track My Repair screen and enter my repair number I get "No repair found". Tried ringing the shop but no-one there is answering the phone.

Re: Tracking a repair

Anonymous — Mon, 18 Jun 2018 13:42:51 GMT

@MAGSPEEPS The tracking repair is notorious for not working properly. Try contacting customer service

https://www.o2.co.uk/contactus

Re: Tracking a repair

Bambino — Mon, 18 Jun 2018 13:44:22 GMT

@MAGSPEEPS Contact customer service, as suggested, or try the store again. This is a customer community and we have no way of tracking your repair.

Re: Tracking a repair

Cleoriff — Mon, 18 Jun 2018 13:44:38 GMT

Hi @MAGSPEEPS It may not have been scanned in yet. Try again later or give customer services a call

https://www.o2.co.uk/contactus

Re: Tracking a repair

MAGSPEEPS — Mon, 18 Jun 2018 16:51:53 GMT

Thank you. I'll give customer service a ring.

Re: Tracking a repair

MAGSPEEPS — Mon, 18 Jun 2018 16:53:43 GMT

Thank you Bambino - I know it's a customer community. I thought some other customers may have had the same issue and been able to offer advice.

Re: Tracking a repair

MAGSPEEPS — Mon, 18 Jun 2018 16:54:24 GMT

Thank you. I'll give it tomorrow then give them a ring.

Re: Tracking a repair

Anonymous — Mon, 18 Jun 2018 17:51:03 GMT

Good luck & do let us know what happens

Re: Tracking a repair

EmilieT — Tue, 19 Jun 2018 08:32:07 GMT

Hi @MAGSPEEPS, and welcome to the Community

It'd be fantastic if you could let us know when you get any update on this one today after reaching out to the Store of Customer Service!