topic Re: Data not throttled or stopped? in Pay Monthly

Data not throttled or stopped?

Peanut — Fri, 15 Jun 2018 07:57:58 GMT

Good morning! Yesterday I received a text to say I’d run out of data. Not a surprise as I’ve hammered it this month! However, it’s supposed to be stopped or throttled when you reach the end and mine just carried on working. Is it something that updates at midnight and stops then, or should it have happened at the point of running out? And will I get a bill for the little bit I carried on using? Thanks in advance for the help!

Re: Data not throttled or stopped?

MI5 — Fri, 15 Jun 2018 08:03:08 GMT

If on a standard consumer contract it will stop working assuming you are in the UK.
If on a business contract or abroad it will continue to work and you will be charged at your standard rate per mb as defined by your tariff.

Re: Data not throttled or stopped?

Peanut — Fri, 15 Jun 2018 08:20:34 GMT

Thanks for the quick reply! I’m on a standard consumer sim only contract. And it didn’t stop working when I reached the limit. There’s no wi fi at work but I could still carry on using the internet during break after receiving the text saying I’ve got no data left! Puzzled! 🤔

Re: Data not throttled or stopped?

MI5 — Fri, 15 Jun 2018 08:28:04 GMT

Was it 100% used or the 80% warning?
Have you checked your MyO2 to see if it concurs with the text?

Re: Data not throttled or stopped?

gmarkj — Fri, 15 Jun 2018 08:54:39 GMT

Did you take out the plan with one of those bonus data promotions?

Re: Data not throttled or stopped?

Peanut — Fri, 15 Jun 2018 09:06:18 GMT

@MI5. It was 100% used up. @gmarkj. No, it’s a normal 6GB at £15.00 per month. I’m gonna try it again at work today, where there’s no wi fi and see if it still connects. I’m concerned because this forms part of the Ts & Cs we read out to customers and I don’t want to give wrong info. After all, I’m a customer myself!

Re: Data not throttled or stopped?

MI5 — Fri, 15 Jun 2018 09:13:49 GMT

Until a couple of years ago, data was throttled when used up, so you could still use messenger, whatsapp etc but you had no chance to stream anything.

Re: Data not throttled or stopped?

Bambino — Fri, 15 Jun 2018 12:52:16 GMT

@Peanut Shouldn't you be giving us the answers, or is that in an alternative universe?:smileywink:

Re: Data not throttled or stopped?

jonsie — Fri, 15 Jun 2018 16:31:22 GMT

From what I understand, data slows down so it's virtually unusable for anything much at all. However, as you are in the UK there will definitely be no charges. Maybe you are special as you will be on a staff tariff?

Re: Data not throttled or stopped?

Peanut — Fri, 15 Jun 2018 20:24:16 GMT

Hi @Bambino You’d think, wouldn’t you! It’s in our Ts &Cs as well. I’ve never run out of data before! I didn’t get a text at 80% either! It did actually stop properly later on.

Re: Data not throttled or stopped?

Peanut — Fri, 15 Jun 2018 20:30:21 GMT

Hi @jonsie It stopped later, after not loading up pics on websites for a while. Coz I’m on a simo that’s already discounted for everyone, there’s no special discount for me. I work for an outsource company as well so I don’t get the 50% that o2 direct employees do. 😤

Re: Data not throttled or stopped?

Cleoriff — Fri, 15 Jun 2018 21:01:20 GMT

All I can say @Peanut is everyone lives and learns something new every day....:smileywink:

Re: Data not throttled or stopped?

jonsie — Sat, 16 Jun 2018 00:42:33 GMT

@Peanut wrote:
Hi @jonsie It stopped later, after not loading up pics on websites for a while. Coz I’m on a simo that’s already discounted for everyone, there’s no special discount for me. I work for an outsource company as well so I don’t get the 50% that o2 direct employees do. 😤

A mere mortal like the rest of us then @Peanut