topic Re: Strange mobile calls all day in Pay Monthly

Strange mobile calls all day

worriedmum — Wed, 13 Jun 2018 22:05:33 GMT

I’ve been strange mobile number calls all day then I ask who it is and they say I’ve called them or text them which I haven’t and there is no record on my phone of me doing these call can someone enlighten me as it’s getting alarming

Re: Strange mobile calls all day

MI5 — Wed, 13 Jun 2018 22:11:15 GMT

Scammers trying to con you.
Just block the numbers they call from.

Re: Strange mobile calls all day

Bambino — Wed, 13 Jun 2018 22:36:00 GMT

@worriedmum Sorry to say, it's definitely scam callers. Apart from blocking the numbers, if the phone number you have isn't that important for you to keep, O2 will let you change it once for free.

Re: Strange mobile calls all day

worriedmum — Wed, 13 Jun 2018 22:40:46 GMT

That’s the problem the phone number is important as it’s with hospitals and so many people who are medically and mental health looking after my disabled daughter

Re: Strange mobile calls all day

worriedmum — Wed, 13 Jun 2018 22:41:15 GMT

Thought so

Re: Strange mobile calls all day

Bambino — Wed, 13 Jun 2018 22:55:03 GMT

@worriedmum If that's the case, then you'll just have to block the numbers as they come in. Most phones have the ability built in to block calls, but there are also really good apps too.

Should the number of calls become a real problem, speak to the medical facilities and explain what's going on. Given your circumstances, I'm sure they would be sympathetic to you and help you if you had to change your number.

Re: Strange mobile calls all day

Lifepreserver — Thu, 14 Jun 2018 11:14:09 GMT

I'm currently having the same issues. I've had about 8 people this morning ring and text me claiming I've rung them. I don't think it's a scam from their end either.

It's infuriating!

Re: Strange mobile calls all day

sngx — Thu, 14 Jun 2018 11:29:30 GMT

I have the same issue, i'm on Virgin and have had about 10 calls already from random people. All apear to be on O2 network!

Re: Strange mobile calls all day

MI5 — Thu, 14 Jun 2018 11:34:15 GMT

So either the scammers have an O2 sim card or they are just spoofing an O2 number.
I suggest you all PM one of the community managers with the numbers you are receiving calls from so they can build up a picture and check it out.
@Martin-O2 @Marjo @EmilieT

Re: Strange mobile calls all day

sngx — Thu, 14 Jun 2018 11:35:58 GMT

Why would scammers ring me and only ask why have i rang them? surely they'd want something from me...? All genuine people

Re: Strange mobile calls all day

MI5 — Thu, 14 Jun 2018 11:39:18 GMT

No idea, but if not a scam it still needs investigating as to why it's happening.

Re: Strange mobile calls all day

sngx — Thu, 14 Jun 2018 11:47:42 GMT

Ok, i've PM'ed all community managers (sorry for spam) it's very annoying. What's also strange is that my billing is not showing any calls made to anyone other than I'm aware of. So it's either call routing or some form of spoofing.

Re: Strange mobile calls all day

Lifepreserver — Thu, 14 Jun 2018 12:08:10 GMT

I've spoken to the customer service team this morning and they've said it's not possible. Well it quite clearly is, oh and no calls show up on my billing either.

Re: Strange mobile calls all day

EmilieT — Thu, 14 Jun 2018 13:41:50 GMT

Hi @sngx, and thanks for your PM I've passed the details on and will share any info I get on this with you.

@worriedmum & @Lifepreserver If you have some examples of these numbers, I'd really appreciate if you could send them my way via a Private Message as well so I can get this looked into better!

Re: Strange mobile calls all day

sngx — Thu, 14 Jun 2018 13:49:10 GMT

@EmilieT thank you! Call seems to have stopped after 12:09. Fingers crossed.

Re: Strange mobile calls all day

Bambino — Thu, 14 Jun 2018 15:24:17 GMT

@worriedmum, @Lifepreserver, @sngx If you Google the issue, you'll find that number spoofing is a worldwide problem, with no definitive solution at this point in time.