topic Re: Keeping old number in Pay Monthly

Keeping old number

Jabs — Wed, 13 Jun 2018 07:43:18 GMT

Just upgraded to sim only deal. How do I keep my old number. Thanks Jabs

Re: Keeping old number

MI5 — Wed, 13 Jun 2018 07:46:48 GMT

See help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

simply way is to call customer service on 202 and ask them to migrate your number to the new sim if you now how 2 contracts but with an upgrade it should transfer your number automatically.

Re: Keeping old number

Cleoriff — Wed, 13 Jun 2018 08:08:43 GMT

Or @Jabs if your old sim fits your new phone, just pop it in there and you should be good to go...:smileywink:

Re: Keeping old number

MI5 — Wed, 13 Jun 2018 08:09:46 GMT

Concerned there may be 2 contracts running here @Cleoriff or else the number wouldn't need transferring?

Re: Keeping old number

Cleoriff — Wed, 13 Jun 2018 08:14:44 GMT

I did think that, though with an upgrade that wouldn't be the case surely?

Never happened to me with an upgrade so I am just speaking from personal experience of course..:smileywink:

Anyway as you say it's best to call to double check...

Re: Keeping old number

MI5 — Wed, 13 Jun 2018 08:43:28 GMT

Yes for sure that’s how it should work.

Re: Keeping old number

Marjo — Thu, 14 Jun 2018 13:25:07 GMT

Hi @Jabs, did the above advice help you out with this? Let us know how you get on.