topic Re: Data not activated after port......... in Pay Monthly

Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 13:21:06 GMT

I've just signed up for new service provider and ported my old number to the new sim. The number got transfered fine and I can make calls but there is no data activated. I can turn on the wifi but no data connection. It's been six days without any data.

My phone is HTC One A9.

I've tried following so far....

Turning phone on and off (lol, multiple times).

Settings > Bachup & Reset > Network setting reset.

Remowing the sim and giving it a clean and replacing it.

Re: Data not activated after port.........

Bambino — Sat, 09 Jun 2018 13:33:57 GMT

@magicshaw You'll need to speak to customer service. https://www.o2.co.uk/contactus We always suggest calling rather than using Live Chat.

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 13:38:49 GMT

@Bambino

Thanks, will do.

Re: Data not activated after port.........

jonsie — Sat, 09 Jun 2018 13:49:17 GMT

It may be that you have the in correct phone settings or data bolt on. Try texting ACTIVE to 2020 and save the settings. Reboot the phone after.

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 15:24:12 GMT

@jonsie

I tried texting and there was auto reply saying

"Unfortunatly we had problems dealing with your request for settings"

This is getting frustrating and complicated than I first thought. I'm not a techy guy.

Re: Data not activated after port.........

Bambino — Sat, 09 Jun 2018 15:34:59 GMT

@magicshaw As I suggested earlier, call customer service and they will talk you through it, or better yet, if you have an O2 store nearby, call in and they should be able to help you with the setup.

Re: Data not activated after port.........

Cleoriff — Sat, 09 Jun 2018 15:36:24 GMT

@magicshaw wrote:

@jonsie

I tried texting and there was auto reply saying

"Unfortunatly we had problems dealing with your request for settings"

This is getting frustrating and complicated than I first thought. I'm not a techy guy.

@magicshawHave a look at these data settings for Android phones. If they are wrong you can change them manually https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

If they are the same, then you need to speak to customer services from the link given above

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 19:42:33 GMT

Just gave CS a call who transfered me to a "guru" who walked me thru a mannual selling which I had tried three times before.

Fair to say it didn't work and I'm still without data connection 😞

Re: Data not activated after port.........

MI5 — Sat, 09 Jun 2018 19:47:27 GMT

It sounds to me like they have put you on a Blackberry data bolt on.
Have any of these so called "gurus" actually checked your account settings on the O2 system?

Re: Data not activated after port.........

jonsie — Sat, 09 Jun 2018 19:54:25 GMT

If you have the correct settings here and the apn iset to active then maybe it's a faulty sim card. I would suggest tat you get it replaced instore. If possible, can you try the sim in another phone?

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 19:55:32 GMT

@MI5

I doubt the "guru" checked anything in detail.

Its greek and latin forme.

What is this Blackberry data bolt thingy ??

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 19:58:53 GMT

@jonsie

If the sim is faulty, how can I make a call ??

The call and text are working fine.

Re: Data not activated after port.........

jonsie — Sat, 09 Jun 2018 20:01:42 GMT

@MI5 wrote:
It sounds to me like they have put you on a Blackberry data bolt on.
Have any of these so called "gurus" actually checked your account settings on the O2 system?

There is that...

I would have hoped that surely to God customer service or the Great Gifted Guru would have checked that as the first obvious thing given all the feedback we have given them.

Re: Data not activated after port.........

MI5 — Sat, 09 Jun 2018 20:06:00 GMT

@magicshaw wrote:
@MI5

What is this Blackberry data bolt thingy ??

The system defaults to an old Blackberry data bolt on if the O2 agent doesn't specify the type of data required when the account is set up.

We find it often on here that they don't check that setting when setting up accounts and hence, no data.

Re: Data not activated after port.........

magicshaw — Sat, 09 Jun 2018 20:12:14 GMT

@MI5

Thanks for the heads up.

Re: Data not activated after port.........

MI5 — Sat, 09 Jun 2018 20:13:16 GMT

Chase them up to double check it for you.....

Re: Data not activated after port.........

Peanut — Sun, 10 Jun 2018 09:58:40 GMT

I can’t believe the number of times I see this on the forum! When an account is set up over the phone, there’s an option on the system to choose BB, iPhone or Standard! How difficult is it for an agent to press the right button! This is part of my job and I think it’s just laziness not to. Anyway, best advice is to call customer services on 202, as others have said, and let them sort it out.

Re: Data not activated after port.........

Cleoriff — Sun, 10 Jun 2018 10:41:38 GMT

@Peanut wrote:
I can’t believe the number of times I see this on the forum! When an account is set up over the phone, there’s an option on the system to choose BB, iPhone or Standard! How difficult is it for an agent to press the right button! This is part of my job and I think it’s just laziness not to. Anyway, best advice is to call customer services on 202, as others have said, and let them sort it out.

You are obviously one of the good ones @Peanut

Re: Data not activated after port.........

MI5 — Sun, 10 Jun 2018 11:47:05 GMT

It has supposedly been fed back a number of times too but I guess no one listens?

Re: Data not activated after port.........

magicshaw — Sun, 10 Jun 2018 17:10:49 GMT

@jonsie @MI5

This is baffling me now.

I tried another 4g sim (vodaphone) in my phone and after few minutes the data worked fine (no problem with my phone).

I tried my 02 sim in another phone and the 4g worked fine !!!

So there... I am as clueless as I was before.

Why doesn't my phone (HTC One A9) like my o2 sim for the data to work ??