topic Re: Very poor service in Pay Monthly

Very poor service

Sailon — Fri, 08 Jun 2018 08:03:26 GMT

Iv recently moved from Talk Talk. The TT service was bad in my area (Chirk, North Wales) But now with O2, it's non-existent. I have checked the service checker. Am told a mast is not working. I have no problem with equipment failure. But when can we expect it to be up and running????

Re: Very poor service

MI5 — Fri, 08 Jun 2018 08:21:25 GMT

No one knows when it will be fixed as o2 don’t give out updates.
All you can do is keep reporting the issue to customer service and you can check the service status yourself here https://status.o2.co.uk/

Re: Very poor service

Cleoriff — Fri, 08 Jun 2018 08:44:52 GMT

@SailonYou could also download the My Network app https://www.o2.co.uk/apps/my-network and report it through there.

O2 Ask may help if you use WiFi. https://www.o2.co.uk/help/apps/o2-ask

Re: Very poor service

Sailon — Fri, 08 Jun 2018 09:22:59 GMT

Thanks MI5

I have spoken to customer service. They do not know when the mast will be fixed...... But did offer compensation.

Re: Very poor service

Sailon — Fri, 08 Jun 2018 09:25:03 GMT

Thanks Cleoriff.
I spoke to customer service. They do not know when it will be fixed.

Re: Very poor service

Anonymous — Fri, 08 Jun 2018 09:44:00 GMT

Talk Talk & O2 share the same network. TT did a deal with O2 to push it's mobile customers over to O2 being as TT are canning their mobile proposition. This was a bad move for the customers like you who had bad coverage as moving to a different network would have solved your issues, overnight.

For those happy with the network coverage, Tesco Mobile who are also on the O2 network, are much closer to the TalkTalk experience that people are used to, if anything with better service.

If it's not too late see if you are able to move away from O2 by calling Customer Service on 202 as you might be in the 14 day cooling off period, get a Three, Lebara(Vodaphone network) and Asda Mobile (ee network ) payg 3 in one SIMs all from Asda, or wherever, top each up Lebara & three with a fiver, Asda have 10 free minuites pre loaded.

See which of the three networks gets the best covearage in your home. Switch to them.

The ONLY people who have benefited from the incidence in a long line of Talk Talk debacles, are talk talk themselves, as no doubt O2 are paying commission for each customer who signs up.

Re: Very poor service

MI5 — Fri, 08 Jun 2018 09:57:42 GMT

Talkmobile used to use Voda, I thought?

Re: Very poor service

Cleoriff — Fri, 08 Jun 2018 10:26:31 GMT

@MI5 wrote:
Talkmobile used to use Voda, I thought?

They did @MI5 but ditched them in 2014 and moved to O2....

https://www.techradar.com/news/phone-and-communications/mobile-phones/talktalk-ditches-vodafone-in-favour-of-o2-1273199

Re: Very poor service

MI5 — Fri, 08 Jun 2018 10:28:37 GMT

Cheers @Cleoriff

Re: Very poor service

Anonymous — Fri, 08 Jun 2018 11:41:42 GMT

@MI5 wrote:
Talkmobile used to use Voda, I thought?

That they did, and still do, even though they are closed to new customers, they were one of many of the Carphone group's legacy mvno's... They are now wholly owned by Vodafone.

TalkTalk Mobile on the other hand are on O2, and are a TalkTalk Broadband mvno, they are all so closed to new contracts and are not renewing either, customers are being advised to either see out their minimum term, and move to O2, or move to O2 now if out of mimimum.

The history of Carphone Warehouse / TalkTalk MVNO's is so intricate and arcane, I suspect Charles Dunstone or Chuckie D to his friends struggles to keep up. The latest version is ID mobile on Three

Neither of these should be confused with Talkhome mobile nor Talkxtra mobile.

Re: Very poor service

Tsidkenu1es — Fri, 08 Jun 2018 19:14:41 GMT

Hi @Sailon and to O2 Community Forum...! Frustration is the name of this game with Mobile operators...

Just over a week ago I have been transferred from TalkTalk, though I lived in London I never had any problems with the coverage nor the services and O2 is giving me now a deal as good as or better than the one I had with TT...

Because of the uncertainty of the mast or the coverage in your area, I would find out which operator has the best signal... then take the compensation from O2... Cancel the contract... and move with the operator who suit you best...

All the very best to you...!