topic Re: Cancelled contract - still being charged in Pay Monthly

Cancelled contract - still being charged

AS34838 — Sat, 02 Jun 2018 16:53:25 GMT

I anticipate a similar experience after being on the phone for over 1 hour and not getting a satisfactory response. O2 have promised to credit my phone account and to call me back within 24 hours to arrange transfer to my bank account. Because of the prior discussion I am not confident that O2 will actually do either...hence I am asking if your issue was resolved by them paying £260 into your bank account?

[reference to older topic with similar issue here]

Re: Cancelled contract - still being charged

Marjo — Thu, 31 May 2018 16:50:33 GMT

Hi @AS34838, sorry to hear you're having a similar problem. The above issue was from 2016 so not sure if we can hear about the specific resolution at this point. Happy to see if we can help you further though if you feel like you get stuck with this. I'll drop you a quick PM (private message here on the forum) to get a few additional details!

Re: Cancelled contract - still being charged

jonsie — Thu, 31 May 2018 17:48:23 GMT

Good luck on any false promise of a call back @AS34838

Re: Cancelled contract - still being charged

AS34838 — Sun, 03 Jun 2018 09:20:44 GMT

It is now Sunday 3-Jun-18 and no call from O2 Jessica (three days after they promised that my account would be credited and they'd call with me to arrange transfer to my bank - this is despite them already knowing my bank details (that's where they're taking the DDs from in the first place). Delay...delay...delay seems to be their approach and during that time supply me with loads of baloney and make promises they have no intention of fulfilling. I wonder if they think they can do this indefinitely.

Re: Cancelled contract - still being charged

Cleoriff — Sun, 03 Jun 2018 10:35:59 GMT

@AS34838Did you check your Private Messages?

@Marjoour Community Admin said she would send you one (Top right hand corner of the page,next to the envelope)

Re: Cancelled contract - still being charged

jonsie — Sun, 03 Jun 2018 10:44:28 GMT

well at the higher rate of interest I'm sure O2 will be more than happy to hang on to your money!

Re: Cancelled contract - still being charged

Marjo — Tue, 05 Jun 2018 16:58:27 GMT

Hey guys I believe this one is sorted for @AS34838. Don't hesitate to post again (or send me a PM) if you have any further questions or comments though.

Re: Cancelled contract - still being charged

AS34838 — Tue, 05 Jun 2018 17:15:19 GMT

Just short update - progress being made with help from Marjo. Expecting funds to be in my account shortly.

Re: Cancelled contract - still being charged

Cleoriff — Tue, 05 Jun 2018 17:17:46 GMT

Excellent news @AS34838

Re: Cancelled contract - still being charged

Marjo — Tue, 05 Jun 2018 17:41:01 GMT

@AS34838 wrote:

Just short update - progress being made with help from Marjo. Expecting funds to be in my account shortly.

That's great, thanks for the update!

Re: Cancelled contract - still being charged

AS34838 — Mon, 11 Jun 2018 10:37:31 GMT

Another short update: still no funds in my account as of today but still anticipating 🙂

Re: Cancelled contract - still being charged

jonsie — Mon, 11 Jun 2018 12:35:14 GMT

You are a very optimistic type of guy....

Re: Cancelled contract - still being charged

Cleoriff — Mon, 11 Jun 2018 13:05:24 GMT

Best of luck @AS34838. Hope it's refunded soon.

Re: Cancelled contract - still being charged

AS34838 — Thu, 14 Jun 2018 16:28:36 GMT

I am happy to confirm that all the funds I was expecting to be repaid...now have been. Credited to my account today as promised. Many (many) thanks to Marjo for the invaluable help provided, this would not have been possible otherise. Not only that but I can see that no further payments have been taken for this phone this month (I will ensure this continues).

Re: Cancelled contract - still being charged

MI5 — Thu, 14 Jun 2018 16:35:31 GMT

Good news

Re: Cancelled contract - still being charged

Cleoriff — Thu, 14 Jun 2018 16:41:06 GMT

That's good to hear @AS34838

Re: Cancelled contract - still being charged

jonsie — Fri, 15 Jun 2018 02:29:11 GMT