topic Re: Voice calls in Pay Monthly

Voice calls

Annetts1968 — Tue, 15 May 2018 17:51:15 GMT

Am have Problems with phone calls halfway through a phone call I get cut off on a pop-up box saying call failed is anybody else having the same problem in the DT6 3PH area

Re: Voice calls

Cleoriff — Tue, 15 May 2018 17:59:29 GMT

Hi @Annetts1968 Your post code is showing no problems

Try taking the sim out, gently cleaning, reinsert and reboot the phone.

Re: Voice calls

MI5 — Tue, 15 May 2018 18:16:54 GMT

Have a look through the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
If the problem persists for no obvious reason, call into your local o2 shop and ask them to replace your sim card (for free).

Re: Voice calls

jonsie — Wed, 16 May 2018 01:49:41 GMT

Is this just in your home or even when you are out and about in that postcode?

Re: Voice calls

EmilieT — Wed, 16 May 2018 08:09:41 GMT

Are your calls still cutting off @Annetts1968 or did the advice above help? Let us know how you're getting on with this

Re: Voice calls

Annetts1968 — Mon, 04 Jun 2018 17:21:25 GMT

All sorted now apparently O2 had Teven problems with the new 4G mask recently elected in this area all sorted and working fine now

Re: Voice calls

jonsie — Mon, 04 Jun 2018 17:33:56 GMT

Good to hear @Annetts1968 😀

Re: Voice calls

MI5 — Mon, 04 Jun 2018 17:38:46 GMT

Good news

Re: Voice calls

Cleoriff — Mon, 04 Jun 2018 20:13:05 GMT

Pleased to hear it's sorted now @Annetts1968

Just a pity they didn't indicate that in the status I posted...:smileywink:

Re: Voice calls

EmilieT — Tue, 05 Jun 2018 10:28:21 GMT

Thanks for the update @Annetts1968, good to hear it's all sorted now for you