topic EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxxxx in Pay Monthly

EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxxxx

steve131967 — Mon, 04 Jun 2018 22:07:04 GMT

I am being charged by Net Real Solutions £4.50 per week for something I know nothing about. Its amazing how they manage so easily to charge bills to my 02 account when I have signed nothing to allow them to do so?

Its for games? Well O2 how do we resolve this one considering you are uncontactable to say the least!

Re: EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT

MI5 — Mon, 04 Jun 2018 19:49:07 GMT

Hi @steve131967

See our help guide here please https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

Edit to remove phone number from header.

Re: EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxxxxx

jonsie — Mon, 04 Jun 2018 22:07:32 GMT

Use the link to contact the company directly and then ask customer service to add a charge to mobile bar on your account.

Re: EXTERNAL COMPANY BILLING MY O2 WIFI ACCOUNT xxxxxxxx

Bambino — Mon, 04 Jun 2018 22:07:44 GMT

@steve131967 This is not O2. This is a community forum for customers. See the link provided.