topic Re: Galaxy s9 + in Pay Monthly

Galaxy s9 +

Stuking1 — Thu, 31 May 2018 20:33:19 GMT

My calls keep going dead for a few seconds everywhere I go.so it's not a mast down.does anyone else have a problem with this phone.also tech support was supposed too call me back but didn't????

Re: Galaxy s9 +

Cleoriff — Thu, 31 May 2018 20:47:02 GMT

Hi @Stuking1 it may be a sim issue. Take out the sim, clean it gently, reinsert and reboot the phone....See if that works..

Edited to add..if no improvement then give Samsung a call. They give a 2 year warranty http://www.samsung.com/uk/support/

Edited again to correct the warranty period...

Re: Galaxy s9 +

MI5 — Thu, 31 May 2018 20:37:03 GMT

It's a known issue that Samsung released a fix for at the beginning of May.
If you're on O2 firmware, you need to wait until O2 roll it out but if on Samsung firmware, check for phone updates now.

Re: Galaxy s9 +

Stuking1 — Thu, 31 May 2018 20:49:00 GMT

Thank you

Re: Galaxy s9 +

Stuking1 — Thu, 31 May 2018 20:50:06 GMT

Thanks for your help. It must be a Samsung issue as I have tried all this with tech

Re: Galaxy s9 +

MI5 — Thu, 31 May 2018 20:56:09 GMT

@Stuking1 wrote:
Thanks for your help. It must be a Samsung issue as I have tried all this with tech

It is.......

https://eu.community.samsung.com/t5/Galaxy-S9-S9/Only-about-10-experiencing-drop-outs-on-S9-calls/td-p/491351

Re: Galaxy s9 +

viridis — Fri, 01 Jun 2018 11:47:30 GMT

Yeah, once the update comes to your device it's fixed.
In the following update you get, you'll also have the display gamut corrected, the exynos CPU optimised better and better battery life.