topic Re: Charges for using phone/data abroad in Pay Monthly

Charges for using phone/data abroad

Jay_Sue — Wed, 30 May 2018 21:07:42 GMT

On a trip outside the EuroZone (Ukraine) recently I needed to use my phone. I'd previously added the O2 Travel bolt on a couple of years ago, when I ended up with a large bill after using my phone in the States. I assumed the £4.99 per day charge would cover this trip, but I've ended up with a charge of £45.33 for using the phone abroad.

Is this correct?

Re: Charges for using phone/data abroad

Anonymous — Wed, 30 May 2018 21:11:54 GMT

It’s £4.99 a day so depending on how many days you used the phone then the charge maybe correct.

Re: Charges for using phone/data abroad

jonsie — Wed, 30 May 2018 21:13:42 GMT

Sorry but you aren't covered by O2 Travel whilst in Ukraine

Re: Charges for using phone/data abroad

MI5 — Wed, 30 May 2018 21:13:53 GMT

Hi @Jay_Sue

Look in your MyO2 and see what the charges are for?

It will be explained in the bill breakdown http://www.o2.co.uk/myo2

Re: Charges for using phone/data abroad

Cleoriff — Wed, 30 May 2018 21:15:11 GMT

Hi @Jay_Sue Charges for using phones in the Ukraine are here

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

Re: Charges for using phone/data abroad

Jay_Sue — Wed, 30 May 2018 21:21:39 GMT

Ah, ok guys!

Thanks for the speedy replies.

Although it's saying that the charge would be capped at £40.00 per month whilst abroad. We were only in the Ukraine for 2 days tops.

Ah well, better pay it so we're not cut off!

Re: Charges for using phone/data abroad

MI5 — Wed, 30 May 2018 21:36:47 GMT

Data charges are capped at £40 but if you made calls or sent texts they would still be added to the bill.

Re: Charges for using phone/data abroad

jonsie — Wed, 30 May 2018 21:39:36 GMT

Well at £7.20/MB for data that's less than 6MB. 'course calls and texts are not included in the data cap. Criminal data charge in my humble opinion!