topic Re: New monthly contract in Pay Monthly

New monthly contract

Simonwelsh — Thu, 31 May 2018 17:21:06 GMT

This is the second time ive trid to finalize a contract and I was givin a code to type to waver upfront fees but when trying to do this it' not going through

Re: New monthly contract

Bambino — Tue, 29 May 2018 21:25:05 GMT

@Simonwelsh We are all customers here. No access to accounts. You need to speak to customer service. Best time to call is 8-8.30 am to avoid long wait times.

https://www.o2.co.uk/contactus

Re: New monthly contract

Anonymous — Tue, 29 May 2018 21:34:04 GMT

The online system is notorious for not working properly

Re: New monthly contract

jonsie — Tue, 29 May 2018 22:05:07 GMT

What exactly happens when you use the code? What is the error message? As said it is notoriously error prone when trying to use the online system. Customer service will do the upgrade for you but I suggest you call rather than use live chat.

Re: New monthly contract

Marjo — Thu, 31 May 2018 17:22:39 GMT

Hi @Simonwelsh, welcome to our forum! Sorry to hear you were having some trouble - have you made any progress since or are you still stuck? Plese do let us know in case we can help.