topic Premium services in Pay Monthly

Premium services

Jacqdalton — Fri, 25 May 2018 10:13:26 GMT

How can I block my phone from being used on premium services? I refer to the Tonga scam, family members on other networks are now receiving calls from these numbers and I want to make sure that if my phone is answered a block is in place to avoid premium charges

Re: Premium services

MI5 — Fri, 25 May 2018 10:18:16 GMT

See help here @Jacqdalton to reclaim your costs and to stop further charges https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

You also need to call customer services and ask them to put a premium rate block on your account http://www.o2.co.uk/contactus

Re: Premium services

EmilieT — Tue, 29 May 2018 09:35:32 GMT

Welcome to the forum @Jacqdalton Did the advice from @MI5 above help you get this sorted? Let us know if you need further help!