topic Re: SIM upgrade in Pay Monthly

SIM upgrade

Mel1976 — Tue, 22 May 2018 17:06:57 GMT

I have just switched from a PAYG SIM to a Pay Monthly SIM. I have switched the SIM cards and have put the SSN in and the mobile number in. I can’t go any further than that.

Re: SIM upgrade

Anonymous — Tue, 22 May 2018 17:09:22 GMT

Hi @Mel1976 have you done a sim swap?

http://swapmysim.o2.co.uk

Re: SIM upgrade

MI5 — Tue, 22 May 2018 17:29:25 GMT

@Mel1976 wrote:
I have just switched from a PAYG SIM to a Pay Monthly SIM. I have switched the SIM cards and have put the SSN in and the mobile number in. I can’t go any further than that.

Hi @Mel1976 Are you trying to activate your sim?

If so, you need to contact customer services http://www.o2.co.uk/contactus

Also, see o2 help here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Re: SIM upgrade

Mel1976 — Tue, 22 May 2018 19:54:54 GMT

I have gone through the swap my sim page, but got as far as step 3 when it said SSN number was wrong. I know it might sound like i’m being a bit thick, but how do I know when it is done successfully. Is the first mobile number that you put in on the swap my sim page, your old mobile number or your new one?

Re: SIM upgrade

MI5 — Tue, 22 May 2018 20:01:00 GMT

The first number is your current phone number and the one you will be wanting to keep.
The ssn number, sim serial number (SSN) for O2 starts with 894411 and you must enter this before the 13 digits printed on your sim pack.

Re: SIM upgrade

EmilieT — Wed, 23 May 2018 07:49:22 GMT

Hi @Mel1976, and welcome to the forum Let us know how you get on with this SIM swap, if you're still stuck we'll try and help further!

Re: SIM upgrade

Mel1976 — Wed, 23 May 2018 11:40:08 GMT

It’s now saying that the SIM is in the process of being swapped

Re: SIM upgrade

MI5 — Wed, 23 May 2018 11:48:45 GMT

That’s good news

Re: SIM upgrade

Anonymous — Wed, 23 May 2018 13:47:00 GMT

Good news