topic Re: Upgrade in Pay Monthly

Upgrade

Sim79 — Wed, 02 May 2018 13:52:03 GMT

Hi,

I am doing an O2 Refresh trade in with my old Galaxy S8, I wondered when I take it to the O2 shop whay i need to bring? (charger, headphones etc.) or just the actual phone.

Thanks in advance
Simon

Re: Upgrade

Anonymous — Wed, 02 May 2018 14:15:26 GMT

Hi @Sim79 all you need is the phone

Re: Upgrade

Cleoriff — Wed, 02 May 2018 14:24:40 GMT

And some ID and proof of your address obviously @Sim79. They need to see the phone belongs to you as you could have just picked it up off the street....:smileywink:

Re: Upgrade

Anonymous — Wed, 02 May 2018 14:26:49 GMT

They’ve never asked me for ID usually was just the password to my account

Re: Upgrade

Cleoriff — Wed, 02 May 2018 14:31:41 GMT

@Anonymous wrote:
They’ve never asked me for ID usually was just the password to my account

I suspect it's down to the individual store @Anonymous. I have been asked for ID twice at mine.

Re: Upgrade

Anonymous — Wed, 02 May 2018 14:45:17 GMT

That’s very true @Cleoriff mind you it might also be down to the fact that I know a couple of the staff at my local store & they deal with me when I upgrade

Re: Upgrade

Cleoriff — Wed, 02 May 2018 14:47:46 GMT

@Anonymous wrote:
That’s very true @Cleoriff mind you it might also be down to the fact that I know a couple of the staff at my local store & they deal with me when I upgrade

You see, you are a star in your own right @Anonymous

Re: Upgrade

Anonymous — Wed, 02 May 2018 15:00:15 GMT

I must be considering I used to work with one of the aforementioned staff years ago😂

Re: Upgrade

Sim79 — Wed, 02 May 2018 15:13:03 GMT

Thank you all! Looking forward to getting my S9+

Re: Upgrade

MI5 — Wed, 02 May 2018 16:07:15 GMT

They text your phone with a code to prove it's your phone so make sure your phone is still active when you first go into the store.
You can remove your sim and factory reset the phone once your identity has been verified.

Re: Upgrade

Marjo — Fri, 25 May 2018 14:38:07 GMT

Glad to see you got some helpful advice here from our members. Thanks guys!

As it's been a while since you posted @Sim79, just wanted to check if you got your S9+ and what you think of it so far?

Re: Upgrade

Sim79 — Fri, 25 May 2018 16:46:56 GMT

Hey

I love it, phone runs like a dream! Best decision I made to get the S9+. The Camera is awesome and was the big selling point.

Thanks for asking!