topic Re: unsolicited premium texts in Pay Monthly

unsolicited premium texts

PurpleRonnie — Sun, 01 Apr 2018 20:35:27 GMT

Has anyone else received unsolicited texts which you did not sign up to? I received a text from someone called ThumbTiger on Wednesday, thanking me for subscribing for £4.50 per week. I have never heard of this company, and I certainly did not subscribe to them. I have checked my bill, and £4.50 has been added. Do O2 normally refund these charges if you did not sign up to them? I have not sent a stop message yet, I guess I need to or I will continue to be charged for something I did not subscribe to. Might be easier to get my number changed!

Re: unsolicited premium texts

MI5 — Sun, 01 Apr 2018 20:42:25 GMT

@PurpleRonnie

See help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

You need to contact the company to get removed from their lists and claim a refund.

http://thumbtiger.com/uk/terms_uk.html

Re: unsolicited premium texts

MI5 — Sun, 01 Apr 2018 20:48:53 GMT

Customer Service
All customers who send an email to uk.support@thumbtiger.com will be responded to within 48 hours, unless public holidays might cause a delay.

Re: unsolicited premium texts

Cleoriff — Sun, 01 Apr 2018 21:03:46 GMT

A really weird one this as the info given in the link by @MI5 states quite clearly you have to sign up and register before acceptance. Apparently members are sent a text of cpnfirmation

If this didn't happen then Thumbtiger are in breach of their own terms and conditions

"When members sign up, the phone number used for the registration will automatically be used as the username. Therefore, please make sure that the right phone number is typed in correctly. The welcome text message will also be sent to this phone number. In most cases, the member shall be liable for all activities that are undertaken using their account. Any misuse of the account may result in the member subsequently banned from participation on PO.

Members can cancel their subscription by emailing uk.support@thumbtiger.com or texting STOP to the shortcode 61716".

Re: unsolicited premium texts

MI5 — Sun, 01 Apr 2018 21:07:00 GMT

Google would suggest they regularly don't honour their own T&C's

Re: unsolicited premium texts

Bambino — Sun, 01 Apr 2018 21:38:30 GMT

@PurpleRonnie O2 does not refund money in these cases. Please follow the links provided.

Re: unsolicited premium texts

jonsie — Sun, 01 Apr 2018 21:57:55 GMT

They can however put a premium bar on your account to stop further charge to mobile services.

Re: unsolicited premium texts

Cleoriff — Sun, 01 Apr 2018 22:53:40 GMT

Bar all Direct to Bill Debits

I think this is the bar you need @PurpleRonnie if it's a Charge to Mobile type recurring payment.

Problem with this is that it will then stop any that you might actually want to have...

You would need to contact CS to have it applied

This is the post by one of our Community Admins @Marjo advising of all the account bars available

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

Re: unsolicited premium texts

PurpleRonnie — Mon, 02 Apr 2018 09:47:49 GMT

Thanks for all your help. I will have a look through your suggestions this evening when I will have a bit of time.

Re: unsolicited premium texts

Marjo — Tue, 03 Apr 2018 17:02:27 GMT

Hi @PurpleRonnie sorry to hear you've had unwanted charges. 😞 Please do let us know how you're getting on with this?

Re: unsolicited premium texts

LJB1974 — Fri, 11 May 2018 16:42:33 GMT

I was billed on my monthly direct debit phone bill each week after receiving what I thought was a spam text from Thumbtiger which I ignored. I searched around online but could not find any advice which was short and coherent so I risked it and bit the bullet and rang the number shown on the text 0333....... It started with an automated system which asked if I wanted to end a subscription which I did so I followed instructions and received confirmation by text. I then stayed on the line to speak to them and asked for the refund of unauthorised monies. I was sent another text (FOC) with a case number and an email address to send copies of the part of the bill showing payments/ dates and it seems simple enough. Pending monies returned which luckily was only 5 x £4.50 as noticed on bill but if you don;t check you bill this could go on and on unnoticed.

Re: unsolicited premium texts

BlasterDawg — Sun, 17 Feb 2019 21:45:30 GMT

Again, so O2 allows a company with a record of scamming access to billing their customers for services they didn't sign up for? Why is that a good business practice? I haven't been scammed on the internet, or on itunes, or on appstore, but yet O2 just says "oh sorry" you should pay more attention when a company that O2 recognises as a legitimate business steals money from you. Thumbtiger is a scam and O2 is not protecting its customers.

Re: unsolicited premium texts

BlasterDawg — Sun, 17 Feb 2019 21:50:06 GMT

You are correct. No one signs up for these services. They merely random text numbers and set you up. I didn't opt out immediately because I thought the scam was responding and then they capture details that the number is a working number.

Why is O2 doing nothing about this? Why do they bill their O2 customers for a bogus service from a company that is all over the news and websites reporting scams ?

I heard if you say that O2 is complicit you can get in trouble. Well maybe if they did something about it O2 would be in the clear. They are receiving money off of the scam. Another company doens't just bill O2 customers without paying a fee. Someone should investigate the amount of money O2 is making off of the scams.