https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1115314#M147891 Online orders must be sent back to the online sales department, they cannot be exchanged in store I’m afraid, sorry.<BR />You should call customer service for a returns label and details of how to return<BR /><A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A> Mon, 26 Mar 2018 05:37:51 GMT MI5 2018-03-26T05:37:51Z https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1115312#M147890 Hi<BR /><BR />I can exchange my phone once within 14 days. I upgraded online and collected instore the same day. Can i just take the phone back to that store and swap for the samsung s9 plus. Im not sure because i upgraded online and only collected instore thanks Mon, 26 Mar 2018 05:35:30 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1115312#M147890 calviin 2018-03-26T05:35:30Z https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1115314#M147891 Online orders must be sent back to the online sales department, they cannot be exchanged in store I’m afraid, sorry.<BR />You should call customer service for a returns label and details of how to return<BR /><A href="http://www.o2.co.uk/contactus" target="_blank">http://www.o2.co.uk/contactus</A> Mon, 26 Mar 2018 05:37:51 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1115314#M147891 MI5 2018-03-26T05:37:51Z