topic Re: Phone bill has been paid. But still can’t use phone in Pay Monthly

Phone bill has been paid. But still can’t use phone

Chloe11 — Sat, 17 Mar 2018 15:02:18 GMT

I have paid my bill over 2 days ago and you still haven’t put me back on.

This is a joke can you put me on ASAP

Re: Phone bill has been paid. But still can’t use phone

MI5 — Sat, 17 Mar 2018 15:07:32 GMT

Hi @Chloe11 this isn't o2 so we can't help.

Please call them http://www.o2.co.uk/contactus or try live chat.

Re: Phone bill has been paid. But still can’t use phone

Bambino — Sat, 17 Mar 2018 15:19:28 GMT

@Chloe11 As said, this is not customer service. As it's the weekend, it's possible that your payment won't go through until Monday, but you should call to see if it has.

Re: Phone bill has been paid. But still can’t use phone

MI5 — Sat, 17 Mar 2018 15:21:25 GMT

As it was paid 2 days ago you would hope that it would have updated through the system prior to the weekend being an issue.

Re: Phone bill has been paid. But still can’t use phone

Bambino — Sat, 17 Mar 2018 15:26:36 GMT

Maybe. Maybe not. I'd always understood it takes more than two days for a payment to clear, so the weekend might get in the way of that.

Re: Phone bill has been paid. But still can’t use phone

MI5 — Sat, 17 Mar 2018 15:29:21 GMT

I guess it depends how the payment is made?
Anyway, CS can confirm the status and turn service back on if payment is showing on the system.
One more thing @Chloe11 if on refresh, did you make both payments correctly for both device and airtime?

Re: Phone bill has been paid. But still can’t use phone

Anonymous — Sat, 17 Mar 2018 18:07:08 GMT

Have you tried rebooting the phone?