topic Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s in Pay Monthly

I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

Christina000 — Thu, 15 Mar 2018 23:27:43 GMT

I could keep this for my son but I’d like to book a order for new iPhone or 9s

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

Christina000 — Thu, 15 Mar 2018 23:29:53 GMT

I want a different phone please

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

jonsie — Thu, 15 Mar 2018 23:37:42 GMT

This isn't customer service so you need to speak with them.

Personally I would recommend you go instore rather than try to order online.

http://www.o2.co.uk/contactus

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

Glory1 — Thu, 15 Mar 2018 23:42:35 GMT

Hi Christina02

This is not Customer Services but a customer forum and we are all customers like yourself here. You need to contact Customer Services
http://www.o2.co.uk/contactus
to order a new phone. The best time to contact them is between 8-8:30am when they aren't so busy.

Hope you get your new phone and welcome to the forum.

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

MI5 — Fri, 16 Mar 2018 06:31:13 GMT

If less than 14 days you can change your mind and swap phones https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
If over that you will either have to cancel the content paying off the device plan or keep it running and apply for an additional contract from o2
How refresh works here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

gmarkj — Fri, 16 Mar 2018 08:08:50 GMT

just tagging the op @Christina000

Re: I got a new phone and I don’t like it I’ve just seen a new is it Samsung 9s

Marjo — Fri, 23 Mar 2018 13:51:10 GMT

Hello @Christina000, how are you doing this week? It's been a while since you posted about wanting to have a new phone so I just wanted to check if you managed to get one in the end? Which one did you go for?