topic Upgrade issues in Pay Monthly

Upgrade issues

Rabonpulse — Mon, 12 Mar 2018 01:02:02 GMT

I have tried to upgrade online, to a tariff with a new phone.

I am only getting the option to upgrade to a SIMO tarrif, any ideas why?

Thanks

Re: Upgrade issues

liggerz87 — Mon, 12 Mar 2018 01:36:57 GMT

Maybe you not been with o2 long enough is it the app or site you trying

Re: Upgrade issues

Bambino — Mon, 12 Mar 2018 01:39:59 GMT

@Rabonpulse This is a customer forum. No one here has access to anyone else's account. You should speak to customer service in the morning. Best time to contact them to avoid a long wait on hold is 8-8.30 am.

https://www.o2.co.uk/contactus

Re: Upgrade issues

Anonymous — Mon, 12 Mar 2018 07:40:29 GMT

Might be that you don’t have a good credit rating & need to build up a good history of consistent consecutive payments before you can apply for a pay monthly contract

Re: Upgrade issues

calviin — Mon, 12 Mar 2018 12:10:28 GMT

I think only customer service or instore can override the upgrade. Not 100%

Re: Upgrade issues

MI5 — Mon, 12 Mar 2018 12:14:53 GMT

Customer service only.
Store would have to call customer service for an override.

Re: Upgrade issues

JayF883 — Tue, 13 Mar 2018 00:32:11 GMT

I had the same problem for a while and spoke with someone on the web chat, my app and account was saying I could upgrade to a new fancy handset for free however this wasn't the case.

My problem as I understood it was that I was a new customer on a SIMonly plan, I could "upgrade" to different plans also SIMonly, however I couldn't upgrade to a new handset.

Turns out my handset uprade date was roughly 3/4months into my contract, upon checking again on this date I'm able to upgrade no problems.

Call or contact someone on the webchat as I did for your handset upgrade date. Hope this helps.

Re: Upgrade issues

Anonymous — Wed, 14 Mar 2018 09:34:01 GMT

You can find out your upgrade date by looking in your myo2

https://mymobile.o2.co.uk/?disambiguation_id=196ed744-9497-47ea-893f-1a528f383eea#/

Re: Upgrade issues

MI5 — Wed, 14 Mar 2018 09:40:59 GMT

Not if you are on a simo and looking to upgrade to a phone contract early. The dates in your MyO2 will be wrong.

Re: Upgrade issues

Martin-O2 — Fri, 16 Mar 2018 09:51:32 GMT

Hi @Rabonpulse did you speak to customer services about this one in the end?