topic Re: Broken back of Samsung A5 in Pay Monthly

Broken back of Samsung A5

TM1231 — Sun, 11 Mar 2018 14:32:01 GMT

I stupidly dropped my phone (Samsung Galaxy A5) the other day and cracked the glass on the back. It wasn't too bad but is now leaking small chips of glass bit by bit. Does anyone know the best way to get this fixed? i.e. take it to the O2 store or take it to a phone repair shop etc.

Of course I didn't get the insurance and the phone is only a month old!

Re: Broken back of Samsung A5

jonsie — Sun, 11 Mar 2018 14:37:48 GMT

Personally I would send it to Samsung to retain your warranty rather than use O2. Your warranty would be void if you used a local retailers.

Re: Broken back of Samsung A5

MI5 — Sun, 11 Mar 2018 14:37:56 GMT

If you have a Samsung experience store nearby, that would be my first choice.
Other alternatives are local repair shops but if they are not approved, your warranty would be invalid.

Re: Broken back of Samsung A5

jonsie — Sun, 11 Mar 2018 14:42:05 GMT

Some information here about repairs and stores

http://www.samsung.com/uk/info/contactus/

Re: Broken back of Samsung A5

Anonymous — Sun, 11 Mar 2018 14:47:14 GMT

Let Samsung sort it. Don’t let Anovo anywhere near it