topic Re: new upgrade in Pay Monthly

new upgrade

liene — Fri, 09 Mar 2018 19:26:43 GMT

av upgraded my concract but on pan was 0.00 up frony cost, but from my bank accaunt av been charged 29.99????

Re: new upgrade

Cleoriff — Fri, 09 Mar 2018 19:33:51 GMT

@lieneYou should contact customer services and ask why you have been charged https://www.o2.co.uk/contactus

If upgrading you may still have owed something from previous contract....We have no access to your account so it's best to check with O2 CS

Re: new upgrade

MI5 — Fri, 09 Mar 2018 19:45:31 GMT

Are you sure it’s not just your bill?

Re: new upgrade

Anonymous — Fri, 09 Mar 2018 19:52:49 GMT

@liene It’s either the upfront cost for the phone or your phone bill. Are you on Refresh or a standard contract? My guide here explains about o2 Refresh

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Re: new upgrade

Martin-O2 — Mon, 12 Mar 2018 09:50:48 GMT

Hey @liene did you speak to customer services about this unexpected charge?