topic Re: Where is my order? in Pay Monthly

Where is my order?

David1972 — Mon, 05 Mar 2018 12:10:42 GMT

I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my order today before 12. It’s now after 12 and I have received neither. I took the day off work as I was informed it would definitely be arriving today. Anyone have the same issue?

Re: Where is my order?

Cleoriff — Mon, 05 Mar 2018 12:14:01 GMT

Hi @David1972 it's very likely out of stock. You will get an email when its dispatched

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. This is a very common issue with O2 as they do not have a live stock ordering system..

Re: Where is my order?

MI5 — Mon, 05 Mar 2018 12:16:04 GMT

Dispatch emails always go out the night before delivery, so if it wasn't received last night you are very unlikely to receive the phone today unfortunately.

Re: Where is my order?

David1972 — Mon, 05 Mar 2018 12:17:26 GMT

Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

Re: Where is my order?

David1972 — Mon, 05 Mar 2018 12:18:57 GMT

I don’t think I can use that link to track my order until I receive the dispatch email, is that correct?

Re: Where is my order?

Cleoriff — Mon, 05 Mar 2018 12:19:22 GMT

@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off

Re: Where is my order?

MI5 — Mon, 05 Mar 2018 12:19:38 GMT

Correct. You will not have a tracking number until you receive the dispatch email.

Re: Where is my order?

Cleoriff — Mon, 05 Mar 2018 12:21:25 GMT

That's right. Only available to track once you get confirmation email it's been dispatched

Re: Where is my order?

MI5 — Mon, 05 Mar 2018 12:30:06 GMT

@Cleoriffwrote:
@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.
Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off

Surely not a case of telling the customer what they want to hear !

Re: Where is my order?

David1972 — Mon, 05 Mar 2018 12:31:04 GMT

If it is in fact out of stock, what is the usual waiting time to receive it? Only ordered it as it said it’s in stock and I need a new phone ASAP! It was IPhone X I ordered.

Re: Where is my order?

Cleoriff — Mon, 05 Mar 2018 12:37:38 GMT

@David1972wrote:
If it is in fact out of stock, what is the usual waiting time to receive it? Only ordered it as it said it’s in stock and I need a new phone ASAP! It was IPhone X I ordered.

There is absolutely no time we can give you re that @David1972

Your best bet is to ring customer services (again) and ask them. https://www.o2.co.uk/contactus

Re: Where is my order?

MI5 — Mon, 05 Mar 2018 12:44:24 GMT

Stock changes daily but there is no online checking service available for the X on O2, so it's just a waiting game I'm afraid.