topic Re: Phone Tracking in Pay Monthly

Phone Tracking

kieranb123 — Sat, 03 Mar 2018 23:00:16 GMT

I have lost my iphone x. I've tried find my iphone but the status says offline so wont show its location. Does anyone know if o2 can help? Perhaps find its last location or can even connect to and locate the sim?

Just trying as i dont know what else to do. thanks

Re: Phone Tracking

Cleoriff — Sat, 03 Mar 2018 23:04:14 GMT

Hi @kieranb123 You have to report it lost asap.

Follow the info in this guide https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Lost or stolen device
If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number. If your device has been stolen, you need to let us and the police know within 24 hours. If it's been lost, just let us know within 24 hours. We'll then cap your liability for calls and data to £100, in case there is any unauthorised use of your device.

If you're a Pay Monthly customer, call us on: 0344 809 0202, or +44 344 809 0202 if you're abroad.
If you're a Pay As You Go customer you'll need to call: 0344 809 0222 or +44 344 809 0222 if you're abroad.

NOTE: If you have phone insurance, we'll also help you make a claim and replace your mobile.

Re: Phone Tracking

MI5 — Sat, 03 Mar 2018 23:27:25 GMT

You need to send a remote erase command to the phone so no one else can access your data.
https://support.apple.com/kb/ph2701?locale=en_GB