topic Re: Anyone else suddenly started getting nuisance calls from Mali? in Pay Monthly

Anyone else suddenly started getting nuisance calls from Mali?

GBDee90 — Tue, 20 Feb 2018 17:17:25 GMT

Hey!

All of a sudden, for the past three days, I have been PLAGUED by weird calls from Mali. It's those things that when you answer it's silent.
I reported it to someone on O2 live chat. They say they can't block these calls. The only thing I can do is to block the number when the call comes through. That would work, except the number is slightly different every single time. So block one number and a call comes through an hour later on a different number. They all originate from Mali though. The country code is +223.

Their only other resolution was for me to change my number. I'm hesitant to do that because I've had the same number for over 10 years, plus I don't see why I should have to go through the hassle of updating my details with every Tom, Dic and Harry. Surely O2 has a way of blocking calls from a particular country code? No?

Please help!

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Tue, 20 Feb 2018 17:23:30 GMT

Yes, I have been getting them the same as you. I have also been blocking individual numbers. Will be contacting o2 tomorrow.

Re: Anyone else suddenly started getting nuisance calls from Mali?

MI5 — Tue, 20 Feb 2018 17:27:34 GMT

Quite a few people getting them just lately on all networks it appears.
Some help here but blocking is about all you can do.
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

Re: Anyone else suddenly started getting nuisance calls from Mali?

Cleoriff — Tue, 20 Feb 2018 17:37:31 GMT

Probably due to the 'change in marketing preferences' unbeknown to us all. A community help thread here

https://community.o2.co.uk/t5/Pay-Monthly/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Re: Anyone else suddenly started getting nuisance calls from Mali?

Bambino — Tue, 20 Feb 2018 17:56:13 GMT

Other than blocking calls from the entire country, which I'm sure O2 nor any other network would do, there aren't many options except to not answer the call, and block individual numbers as they come in. Having said that, O2's policy of changing everyone's default setting on marketing preferences without notifying customers is underhanded and despicable.

Re: Anyone else suddenly started getting nuisance calls from Mali?

Glory1 — Tue, 20 Feb 2018 18:08:29 GMT

I have a very simple rule if I get a call from a number I don't recognise I don't answer. I then check the number which is usually reported as a scam and I block it. There's not much else you can do. It's a pain but there it is

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Wed, 21 Feb 2018 08:20:12 GMT

I have been getting these the last few days also! I stupidly didnt see the first one come through saying 'Mali' and I have family abroad in italy so i called it back for 6 seconds and then hung up and ive just checked my bill and its charged me £1.67!!! So annoyed! Im going to call 02 later and hope that they take it off my bill. Its disgusting that these calls can do this! Ive blocked 5 seperate Mali numbers now.. I'm hoping it will stop soon. I would not change your number. why should you have to!!! Hopefully they will get bored and leave you alone...

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Wed, 21 Feb 2018 08:23:41 GMT

Also, you said it was silent when you answered, may be an idea to check your bill as you might have been charged like me for a few seconds!

Re: Anyone else suddenly started getting nuisance calls from Mali?

Cleoriff — Wed, 21 Feb 2018 08:29:35 GMT

You need to check your contact preferences in My O2 @Anonymous. When O2 updated the website a few weeks ago,a lot of us found ours had been changed.This left us open to loads of spam calls

http://www.o2.co.uk/myo2

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Wed, 21 Feb 2018 08:46:04 GMT

Yes! I've been getting them non stop for the past two days, it's getting annoying now. I have been blocking them individually which is a pain. I hope they can do something about this, charged me £1.67 for picking up!!

Re: Anyone else suddenly started getting nuisance calls from Mali?

Dandy17 — Wed, 21 Feb 2018 12:04:20 GMT

I too have been getting lots of these calls. I inadvertantly called back the first time...stupid,but was distracted at the time. Contacted O2 this am . Seemed helpful and are refunding the £1.67 !! Now to try blocking the calls. !!!

Re: Anyone else suddenly started getting nuisance calls from Mali?

jeremycm — Wed, 21 Feb 2018 12:19:24 GMT

Me too - Mainly Mali, but also Vanuatu & The Ascension Islands - Spoke to 02, not much help, also suggested changing the number which I don't want to do - Now just blocking each call, but very irritating - surely 02 can do something ?

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Wed, 21 Feb 2018 14:57:22 GMT

I have been getting these as well - so annoying. After blocking the main numbers, I also set up a new contact in my phone using 0022369 as the phone number under contacts and then put in block this caller. I am hoping that will stop all the calls. Seems to be working so far. It was a tip from another internet site. Obviously I am blocking all calls from Mali but I dont have anyone there trying to speak to me.

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Wed, 21 Feb 2018 16:41:28 GMT

I’ve had the same problem 30 calls in total o2 are not interested why should we change our numbers how do these ppl get our number .

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Thu, 22 Feb 2018 07:54:50 GMT

Hello thanks for the advice, i just tried but it says 'This information is not available at the moment. Please try again later.' with a red exclamation mark! Im sure i clicked on this yesterday and it said the same thing. What is it meant to say when you go into it? thanks Jennifer

Re: Anyone else suddenly started getting nuisance calls from Mali?

MI5 — Thu, 22 Feb 2018 07:58:05 GMT

It is supposed to send you a text to enter into the page to get through to your preferences.

Re: Anyone else suddenly started getting nuisance calls from Mali?

gmarkj — Thu, 22 Feb 2018 10:31:24 GMT

Just had a missed call from +224, which, according to a google, is Guinea...

Re: Anyone else suddenly started getting nuisance calls from Mali?

Martin-O2 — Thu, 22 Feb 2018 11:21:06 GMT

Hey guys we're waiting for some feedback on this one so please bear with us.

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Thu, 22 Feb 2018 13:59:58 GMT

Yes, exactly the same issue for me, yesterday....plagued by Mali calls. And today, too 😞

Re: Anyone else suddenly started getting nuisance calls from Mali?

Anonymous — Thu, 22 Feb 2018 14:00:44 GMT

Same! I was also charged £1.67 😞 I've blacklisted so many of the numbers now...but they're all different!