topic Re: Accessing my contract as i need to claim a new phone on insurance due to theft in Pay Monthly

Accessing my contract as i need to claim a new phone on insurance due to theft

lewis999 — Mon, 19 Feb 2018 11:03:00 GMT

Hi,

two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can access it online? As i have a very important interview on Friday and it is vital i get a new phone.

Thanks

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

MI5 — Mon, 19 Feb 2018 11:16:36 GMT

All your order details should be in your MyO2 http://www.o2.co.uk/myo2 under your recent orders section.

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

Bambino — Mon, 19 Feb 2018 13:43:57 GMT

@lewis999 Have you also reported the theft to the police? I believe that in order to claim on your insurance you will need a crime number. Did O2 put a bar on your account or issue you with a new SIM?

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

Cleoriff — Mon, 19 Feb 2018 14:02:24 GMT

@lewis999If they are still waiting for this info, I would guess you stand little or no chance of getting a phone by Friday..:smileysad:

Re: Accessing my contract as i need to claim a new phone on insurance due to theft

Martin-O2 — Tue, 20 Feb 2018 10:37:08 GMT

Hey @lewis999 how are you getting on with this? Did you get the proof of contract you needed for your insurance claim?