topic Re: missed call alerts in Pay Monthly

missed call alerts

Anonymous — Mon, 12 Feb 2018 13:36:58 GMT

i constantly get alerts that people are trying to contact me unsuccessfully even though my phone is sat right next to me and in full service, any ideas what what this can be?

Re: missed call alerts

MI5 — Mon, 12 Feb 2018 13:43:19 GMT

Usually congestion or a local mast fault.
You can check for faults here http://status.o2.co.uk/

Re: missed call alerts

Anonymous — Mon, 12 Feb 2018 13:59:12 GMT

thanks, it does say there is mast fault.

this has been happening for 6 months, is that normal?

Re: missed call alerts

MI5 — Mon, 12 Feb 2018 14:32:33 GMT

It's not normal but if a mast has been decommissioned for some reason it could take a long time to get an alternative site set up and running.

Re: missed call alerts

jonsie — Tue, 13 Feb 2018 08:20:01 GMT

Just keep your eye on that page for updates. It should advise you if they are waiting for a third party or not. In which case that could mean any number of things such as access permission etc in which case repairs could take longer.