topic Re: Keep my number in Pay Monthly

Keep my number

Anonymous — Thu, 08 Feb 2018 17:19:26 GMT

How long should it take to change my new sim to my existing number after the keepmynumber form has been submitted?

Re: Keep my number

MI5 — Thu, 08 Feb 2018 17:22:26 GMT

Usually the next day if all goes well.
Any problems, call customer service http://www.o2.co.uk/contactus
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Keep my number

Anonymous — Thu, 08 Feb 2018 17:26:48 GMT

I did this 2 days ago and nothing happened. Then I read...you should receive a text if it was successful.

I reentered the details again yesterday, I had a text saying it would be completed.

The only change in details I made was my current number, it wants the number of your new o2 sim, not the number you’re bringing over...

not very clear!

Re: Keep my number

MI5 — Thu, 08 Feb 2018 17:39:29 GMT

Actually I've just realised that the keep my number form is wrong for your purpose, hence nothing has happened.
You need a sim swap http://swapmysim.o2.co.uk/

Re: Keep my number

Marjo — Fri, 09 Feb 2018 19:04:38 GMT

Hey @Anonymous please do let us know how you get on with the sim swap?

Cheers @MI5 and @Anonymous

Re: Keep my number

Anonymous — Fri, 09 Feb 2018 19:19:30 GMT

After three days of no response I rang 02 today and found that they had no record of my request. They have now done it over the telephone and it being Friday today it will now happen on Monday.

Re: Keep my number

Marjo — Mon, 12 Feb 2018 14:25:56 GMT

Hi @Anonymous thanks for coming back to update about the situation. Glad to hear it finally got sorted in the end. Hopefully it all goes well today!

Re: Keep my number

MI5 — Mon, 12 Feb 2018 14:33:57 GMT

It would have fallen over due to using the wrong form I guess.

Re: Keep my number

Marjo — Mon, 12 Feb 2018 14:36:39 GMT

wrote:
It would have fallen over due to using the wrong form I guess.

Looks like it, thanks for recommending the sim swap one above. Hopefully everything's fine now but @Anonymous please do give us an update if you do get stuck again.

Re: Keep my number

Anonymous — Mon, 12 Feb 2018 19:12:25 GMT

It’s now19:10 Monday evening and still no change of number although my phone is now showing ‘No Service’ and I unable to make any calls!

Re: Keep my number

MI5 — Mon, 12 Feb 2018 19:19:35 GMT

That means the process has started and you need to keep rebooting the phone with the new sim every half hour or so until you get a signal on it.

Re: Keep my number

Marjo — Tue, 13 Feb 2018 09:44:09 GMT

Good morning @Anonymous, how did it go?