topic Re: Bad signal for two weeks internet in Pay Monthly

Bad signal for two weeks internet

shelby57 — Wed, 07 Feb 2018 13:05:10 GMT

Dn33 Bad signal for two weeks fed up with it, says mast been repaired! O2 mobile tablet

Re: Bad signal for two weeks internet

Cleoriff — Wed, 07 Feb 2018 12:51:52 GMT

Hi @shelby57 Sorry but O2 don't give timescales for mast repairs.

If you are without service for any length of time you could make a complaint here

https://www.o2.co.uk/how-to-complain

You could also download the My Network app and report it via that route https://www.o2.co.uk/apps/my-network

Re: Bad signal for two weeks internet

MI5 — Wed, 07 Feb 2018 12:57:54 GMT

You can check and register for updates here https://status.o2.co.uk/

Re: Bad signal for two weeks internet

shelby57 — Wed, 07 Feb 2018 13:07:15 GMT

Thank you, i will try that, never known it as bad as this. Mast problems usually sorted in a week.

Re: Bad signal for two weeks internet

Cleoriff — Wed, 07 Feb 2018 13:12:59 GMT

wrote:
Thank you, i will try that, never known it as bad as this. Mast problems usually sorted in a week.

They can vary @shelby57 as it depends on many factors. Access to land, waiting for parts etc etc etc..

If you download the app you can report it through that and also making a complaint 'may' get you a goodwill payment if it goes on for a long time. (though there is no guarantee of that)