topic Re: Incorrect recycling in Pay Monthly

Incorrect recycling

Anonymous — Mon, 29 Jan 2018 09:19:55 GMT

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

Re: Incorrect recycling

Anonymous — Mon, 29 Jan 2018 09:26:07 GMT

Ask o2 recycle for it back

complaints here

https://www.o2.co.uk/how-to-complain

Re: Incorrect recycling

MI5 — Mon, 29 Jan 2018 09:45:15 GMT

Has the phone been assessed by o2 recycle yet?
The normal process is that they assess the device then contact you with an offer price. At this point you can choose to accept the offer and get paid or reject the offer and request a return of the device.

Re: Incorrect recycling

Cleoriff — Mon, 29 Jan 2018 09:54:50 GMT

@Anonymous wrote:
My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

I'm just amazed that anyone, including your sister in law, can hand in a phone bought by you for your son?!

Whether it was for recycling or any other reason....

I have no idea of the circumstances...but that isn't on at all.

Re: Incorrect recycling

Bambino — Mon, 29 Jan 2018 10:32:18 GMT

That's probably the strangest thing I'm going to hear about today. Mind you, I said probably.

Re: Incorrect recycling

Anonymous — Mon, 29 Jan 2018 10:48:49 GMT

I'm very sorry you & your son find yourself in this position @Anonymous

I hope it can all be sorted out well for you both

I have a spiteful sister as it happens

Re: Incorrect recycling

Poppysmum — Mon, 29 Jan 2018 18:46:10 GMT

This post made me laugh out loud hahaha

@Bambino wrote:
That's probably the strangest thing I'm going to hear about today. Mind you, I said probably.

Re: Incorrect recycling

jonsie — Mon, 29 Jan 2018 19:21:05 GMT

That's simply theft. O2 Recycle had no right just accepting the phone for recycle without proof of ownership, especially when the phone is going to be in someone else's name. Yes she would know the name and address but what about her id? So I can steal someone's phone and take it to O2 for recycling?

Or was she upgrading? I can't help feeling there is more to this story....

Based on the facts we have I would be straight round the police station!

Re: Incorrect recycling

Anonymous — Mon, 05 Feb 2018 06:34:34 GMT

I have asked for it back but they said it was “gone”.

I complained and they said the proper procedure was carried out!!!

So anyone can take a phone back out of pure spite and recycle it !

Re: Incorrect recycling

MI5 — Mon, 05 Feb 2018 07:01:29 GMT

You need to make a complaint as that is not the correct process.
Something not right here at all
http://www.o2.co.uk/contactus

Re: Incorrect recycling

Cleoriff — Mon, 05 Feb 2018 07:13:24 GMT

wrote:
You need to make a complaint as that is not the correct process.
Something not right here at all
http://www.o2.co.uk/contactus

Totally agree @MI5. I am presuming that the person who sent it for recycling was the one who would have been contacted with the offer and was the one who made the decision regarding what to do with it.

The system needs to be tightened up. Do O2 ask for proof of purchase when they take phones for recycling?

It appears not. I also doubt we have heard the full story of this debacle.:smileysad:

Re: Incorrect recycling

MI5 — Mon, 05 Feb 2018 07:48:25 GMT

Who’s got the money?

Re: Incorrect recycling

Cleoriff — Mon, 05 Feb 2018 08:00:08 GMT

wrote:
Who’s got the money?

Not the OP, who bought the phone for his son.....

Re: Incorrect recycling

jonsie — Mon, 05 Feb 2018 08:01:39 GMT

Certainly something needs to be done, a complaint the least of it. It beggars belief that something like this can happen without verification of ownership. Can this be fed back @Martin-O2 @Marjo

Re: Incorrect recycling

Marjo — Mon, 05 Feb 2018 17:31:49 GMT

Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.

Thanks for the tag @jonsie.

Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.

Re: Incorrect recycling

Cleoriff — Mon, 05 Feb 2018 17:45:30 GMT

wrote:
Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.
Thanks for the tag @jonsie.

Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.

That's just what I thought @Marjo. Hopefully @Anonymous can now take this further. It certainly seems as if fraud was committed

Re: Incorrect recycling

MI5 — Mon, 05 Feb 2018 17:50:00 GMT

Obviously if it ain’t yours it’s theft!

Re: Incorrect recycling

jonsie — Mon, 05 Feb 2018 23:51:13 GMT

Most definitely theft and a police matter, nothing O2 can really do unless the fraud team get involved which is most unlikely.