topic Re: Sim Swap and Number Retention in Pay Monthly

Sim Swap and Number Retention

Anonymous — Mon, 29 Jan 2018 16:39:07 GMT

Upgrading from pay as you go to pay monthly - which to do first online number retention or sim swap

Re: Sim Swap and Number Retention

MI5 — Mon, 29 Jan 2018 17:23:44 GMT

Help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
When you call customer services to change they will send you a new sim with your number on it.
You then just activate the sim when you receive it.

Re: Sim Swap and Number Retention

Marjo — Mon, 29 Jan 2018 17:39:16 GMT

Hey @Anonymous let us know how you get on with this Do you need any additional help with anything?

Re: Sim Swap and Number Retention

Anonymous — Tue, 30 Jan 2018 02:07:36 GMT

o2 have sent the new sim with a new number, would not do number retention over the phone!!!!!

So now l have two options do a sim swap or do a number retention online.

Re: Sim Swap and Number Retention

jonsie — Tue, 30 Jan 2018 02:31:47 GMT

Have you upgraded, ported your number from another network, gone from PAYG to monthly or vice versa or simply changed tariff?

Some help here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Sim Swap and Number Retention

Anonymous — Tue, 30 Jan 2018 02:41:22 GMT

With o2 just gone to pay monthly from PAYG

Re: Sim Swap and Number Retention

jonsie — Tue, 30 Jan 2018 03:32:42 GMT

You need to put your old simcard in your phone and then simply fill in the form here in the link

http://swapmysim.o2.co.uk

Once the old sim has lost connection, reboot the phone every 15 minutes to check, then insert the new simcard. Again reboot the phone at regular intervals until the sim connects to the network. All finished then. You do need to use the new sim as contract and PAYG are different.

Re: Sim Swap and Number Retention

MI5 — Tue, 30 Jan 2018 06:29:30 GMT

You can’t sim swap as you are changing from PAYG to contract.
The sim sent by customer service should have your number and your chosen tariff on it already. All you need to do is follow the instructions that came with the sim to activate it.
If any of this is wrong you need to get back onto customer service to put it right.

Re: Sim Swap and Number Retention

Marjo — Tue, 30 Jan 2018 10:18:27 GMT

Thanks for coming back to elaborate @Anonymous! Please do take a look at the advice above and let us know if you have any additional questions.