topic Re: Termination fee in Pay Monthly

Termination fee

Anonymous — Fri, 05 Jan 2018 16:31:00 GMT

Hoping for help so thanks in advance.
I've just left o2 (Thursday 4th January) and ported my number over to ee. I know I need to pay £35 to terminate early and my bill was due out on the 11th of this month but I've cancelled my dd till I know the whole amount I owe. If I pay line rental in advance then doesn't that mean I've already paid for January? So the bill amount due should be void? I know I owe some charges on calls for January but surely that should be all I pay, on top of the termination fee?
Thanks again for any help

Re: Termination fee

MI5 — Fri, 05 Jan 2018 16:35:53 GMT

Your final bill will be generated by now but as you have ported your number you will need to call CS to get the full amount and pay it off.
Contact details here http://www.o2.co.uk/contactus
Ways to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Re: Termination fee

Bambino — Fri, 05 Jan 2018 16:35:59 GMT

@Anonymous You should not have canceled your Direct Debit until you received a zero bill. You've probably created more problems for yourself. You need to speak to Customer Service to get this issue resolved.

Re: Termination fee

Anonymous — Fri, 05 Jan 2018 17:21:12 GMT

I only cancelled my dd because I've had problems with o2 in the past taking over £200 out of my account in error. I wanted to know how much I owe before they just helped themselves. Thanks

Re: Termination fee

Anonymous — Fri, 05 Jan 2018 17:22:21 GMT

So am I wrong about the paying in advance issue?
Thanks

Re: Termination fee

MI5 — Fri, 05 Jan 2018 17:24:58 GMT

You can make a payment anytime you like and it will come off your bill, but you will need to keep checking until everything is fully paid up or else they will screw your credit rating up for the next 6 years.....

Re: Termination fee

Anonymous — Fri, 05 Jan 2018 17:27:05 GMT

I obviously intend to pay it all. I just want to make sure what I'm paying is the right amount. Can I just ask again, if I pay in advance... Have I not already paid for January? Thanks

Re: Termination fee

MI5 — Fri, 05 Jan 2018 17:29:59 GMT

Yes you have paid a month in advance.

Re: Termination fee

Anonymous — Fri, 05 Jan 2018 17:30:41 GMT

Appreciate your help greatly

Re: Termination fee

MI5 — Fri, 05 Jan 2018 17:35:06 GMT

Anytime mate

Don't forget you have to give or pay 30 days notice too.

Re: Termination fee

Bambino — Fri, 05 Jan 2018 18:25:33 GMT

@Anonymous My warning to you about canceling your Direct Debit was for the reasons stated by @MI5. We've seen people do this in the past, and if there's even pennies left over, and no way for O2 to take the payment, it can screw up your credit rating. To be absolutely sure you have nothing left to pay, please contact Customer Service. Best way to do that is to call between 8-8.30 am, and not rely on Live Chat.