topic Re: Number transfer in Pay Monthly

Number transfer

coldsweat — Thu, 28 Dec 2017 09:39:03 GMT

Waiting (im)patiently for you guys to transfer my number from my old network - I understand it's still the Christmas holidays, but a simple text or email to say when it'll be done wouldn't go a miss as I'm currently paying for a service from you that I can't use!

Re: Number transfer

Cleoriff — Thu, 28 Dec 2017 10:04:41 GMT

Hi @coldsweat You need to contact customer services. We are a forum made up of members like yourself.

https://www.o2.co.uk/contactus

Re: Number transfer

MI5 — Thu, 28 Dec 2017 10:16:59 GMT

If you haven’t had a text it probably means nothing is happening yet.
Fill out the form here to keep your number https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: Number transfer

Anonymous — Thu, 28 Dec 2017 11:29:46 GMT

@coldsweat This is not o2 customer service. They will not see your post here. Follow the advice by @Cleoriff & @MI5

Re: Number transfer

jonsie — Thu, 28 Dec 2017 20:48:52 GMT

You will know it's happening when your old sim card loses connection from the porting network. Until then.....as above. ...