topic Re: Claiming Rewards for Extra Credit in Pay Monthly

Claiming Rewards for Extra Credit

Anonymous — Tue, 23 Aug 2016 05:54:32 GMT

My monthly allowance has expired so I thought I would claim my rewards and use £10 to top up my phone, I had a text to say reward had been claimed but my balance on my phone is zero, can anyone explain where my £10 reward has gone or how I use it as extra credit please.

Re: Claiming Rewards for Extra Credit

Cleoriff — Tue, 23 Aug 2016 06:29:29 GMT

Hi @Anonymous What tariff are you on? If Big Bundle then the credit will probably have been taken for your allowances.....Info here on claiming rewards.

http://www.o2.co.uk/shop/paygotopup/10backontopups

If you are concerned then ring CS on 4445

Re: Claiming Rewards for Extra Credit

Anonymous — Tue, 23 Aug 2016 06:49:44 GMT

Thank you for you response Cleoriff, I am on Pay & Go Go Go Unlimited Texts + 150 Mins + 500MB. This is the first time I have used rewards for credit .... having just logged out and back in again to my O2 Account it has updated and I now have my new monthly allowances so all good, I assumed I would get a text as I usually do when I top up !! Thanks again

Re: Claiming Rewards for Extra Credit

Cleoriff — Tue, 23 Aug 2016 06:53:34 GMT

That's good news @Anonymous. I never mentioned that particular tariff as it's an old one. However, all is sorted now and pleased they have been added.

Welcome to the forum by the way...

Re: Claiming Rewards for Extra Credit

MI5 — Tue, 23 Aug 2016 08:06:15 GMT

Your reward credit is applied the same as if you topped up, so as it was before your anniversary date it would be applied to your tariff.

Re: Claiming Rewards for Extra Credit

Anonymous — Mon, 25 Dec 2017 01:04:59 GMT

I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?

Re: Claiming Rewards for Extra Credit

MI5 — Mon, 25 Dec 2017 01:09:25 GMT

@Anonymous wrote:
I claimed my rewards back and it hasnt gone on my credit what do I do to get it back?

You'll need to call 4445 to speak to customer services if you have any problems, but check if your account updates overnight.