topic Gone abroad not on contract in Pay Monthly

Gone abroad not on contract

Anonymous — Fri, 22 Dec 2017 11:01:17 GMT

I am abroad and not using my O2 phone at all, I need to cancel my phone, but they dont have email contact system anymore, they directed me to their website to get support from live chat, still nothing working on live chat. The internet is still working on my watsapp so thats all am being charged, but the bill has already gone to £67 above my monthly bill. My contract ended over a year ago so i dont owe them anything. How do I get in tpuch with them without calling them.

Re: Gone abroad not on contract

Anonymous — Fri, 22 Dec 2017 11:03:13 GMT

I need to cancel my phone until further notice.

Re: Gone abroad not on contract

MI5 — Fri, 22 Dec 2017 11:09:15 GMT

How to cancel all ways in this help thread here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526
Writing and sending a recorded letter may be an option for you?

Re: Gone abroad not on contract

jonsie — Fri, 22 Dec 2017 12:21:06 GMT

You can't suspend your contract. If you cancel there will be fees to pay. Switch off Mobile data so you will just be paying your normal tariff.

Re: Gone abroad not on contract

Bambino — Fri, 22 Dec 2017 15:12:33 GMT

@Anonymous Just because the date of your contract ending was over a year ago doesn't mean your contract ended. It became a rolling month to month contract, and won't end until you cancel it. Follow the link provided by @MI5 above to cancel. Obviously your phone is still working, so you can call O2 Customer Service and speak to someone https://www.o2.co.uk/contactus. This is not a good time of year to get through quickly however, and wait times will be long.

Re: Gone abroad not on contract

MercedesS — Wed, 27 Dec 2017 13:04:04 GMT

Hello @Anonymous,

Follow their advice and find the best way for you to get in touch with Customer Service here.

Please let us know if there’s anything else we can do for you.

Thanks a lot @MI5, @jonsie and @Bambino for your amazing help