topic Data loss when porting in Pay Monthly

Data loss when porting

Anonymous — Thu, 21 Dec 2017 12:35:03 GMT

Hi,

My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

Re: Data loss when porting

MI5 — Thu, 21 Dec 2017 12:37:33 GMT

It's not unknown for O2's systems to be slow in updating, but no harm in chasing it up with customer service http://www.o2.co.uk/contactus

Re: Data loss when porting

Anonymous — Thu, 21 Dec 2017 12:49:29 GMT

Will do! Thank you MI5

Re: Data loss when porting

jonsie — Thu, 21 Dec 2017 12:51:37 GMT

Definitely call unless the 9gb is showing in your bolt ons.

Re: Data loss when porting

Marjo — Thu, 21 Dec 2017 14:33:44 GMT

Hey @Anonymous welcome to our forum! Let us know how you get on with this and if everything turns out ok with the data allowance?

Re: Data loss when porting

Anonymous — Thu, 21 Dec 2017 16:28:46 GMT

Thanks everyone, I called up and it should be fine after my first bill in January

Re: Data loss when porting

jonsie — Thu, 21 Dec 2017 17:00:09 GMT

@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

Excellent news 😃

Re: Data loss when porting

Cleoriff — Thu, 21 Dec 2017 18:10:13 GMT

@Anonymous wrote:
Thanks everyone, I called up and it should be fine after my first bill in January

Good to hear. Just keep an eye on My O2 http://www.o2.co.uk/myo2

Re: Data loss when porting

MI5 — Thu, 21 Dec 2017 18:14:28 GMT

That's about right mate.