topic Re: sim stopped working in Pay Monthly

sim stopped working

nosim1970 — Mon, 18 Dec 2017 21:16:19 GMT

I have a problem in that my sim has suddenly stopped working, I've tried the sim in a different phone and it doesn't work. I've tried a different sim in my phone and it's fine.

all the help info tells me to do this and if I need a replacement sim to contact o2. I can't seem to get an access to o2 to ask for a replacement sim. my phone isn't working so I can't call and I don't have access to a landline right now. can anyone help?

Re: sim stopped working

Anonymous — Mon, 18 Dec 2017 21:20:21 GMT

Hi @nosim1970 you can either pop into a local o2 store & they’ll sort a new sim for you or use live chat to get one sent to you.

https://www.o2.co.uk/contactus

Re: sim stopped working

MI5 — Mon, 18 Dec 2017 21:27:22 GMT

This isn't customer services @nosim1970 but you can chat here to them here Live chat

If they send you a new sim in the post you can also ask them to activate it once received.

Re: sim stopped working

nosim1970 — Mon, 18 Dec 2017 22:29:27 GMT

got it sorted through live chat. many thanks.

Re: sim stopped working

MI5 — Mon, 18 Dec 2017 22:31:18 GMT

Good to hear mate

Re: sim stopped working

Anonymous — Tue, 19 Dec 2017 07:51:34 GMT

Nice one mate

Re: sim stopped working

Marjo — Tue, 19 Dec 2017 11:37:51 GMT

Awesome to hear you got it sorted @nosim1970! Thanks for coming back to let us know.