topic Re: UME LTD CHARGES in Pay Monthly

UME LTD CHARGES

Anonymous — Mon, 18 Dec 2017 20:40:59 GMT

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Re: UME LTD CHARGES

MI5 — Mon, 18 Dec 2017 20:42:25 GMT

Sounds like he's being scammed.
See help here for advice how to stop it https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Re: UME LTD CHARGES

Cleoriff — Mon, 18 Dec 2017 20:56:49 GMT

It is a scam...

A company called United Mobile Entertainment (who are also responsible for TXT Nation)

I remembered something about this company last year, when they scammed a pensioner who was with Vodafone. It made the news

https://extra.ie/business/pensioner-hit-huge-phone-bill-repeatedly-charged

Re: UME LTD CHARGES

Bambino — Mon, 18 Dec 2017 21:00:31 GMT

@Anonymous Please see the link provided above. Your son may have inadvertently clicked on a link he was unaware of through Facebook or another social media site.

Re: UME LTD CHARGES

MI5 — Mon, 18 Dec 2017 21:00:53 GMT

Should be well known to the PSA then, so definitely needs reporting to them as per the details in the link I posted above.

Re: UME LTD CHARGES

Martin-O2 — Tue, 19 Dec 2017 11:47:25 GMT

How are you getting on with this @Anonymous? Have you managed to cancel this subscription?

Re: UME LTD CHARGES

Serynr — Tue, 19 Dec 2017 17:28:03 GMT

Hi, i have had a problem with a scamming company. I stupidly deleted texts from them as couldn’t believe they could take money from me, but they do from your provider. With great help from an O2 shop and ringing up O2 they have hopefully stopped them charging me, but it took a few phone calls to them from me. I also reported the scammers to Action Fraud and PAS who are investigating and supplied me with a phone number for the scamming company and an email address, and i have now sent off an email, asking them nicely 😁for my money back and to make sure i am unsubscribed by them.

Re: UME LTD CHARGES

Cleoriff — Tue, 19 Dec 2017 18:42:07 GMT

Good to hear @Serynr. Keep a close eye on your account though..:smileywink:

Re: UME LTD CHARGES

Serynr — Tue, 19 Dec 2017 18:53:51 GMT

Oh i do, every day now, feel as if i am on a mission.... 😜

Re: UME LTD CHARGES

jonsie — Tue, 19 Dec 2017 20:24:55 GMT

Good luck I hope you get your money back soon.

Re: UME LTD CHARGES

Martin-O2 — Wed, 20 Dec 2017 10:43:30 GMT

Great work @Serynr! Please let us know if you have any further issues.

Re: UME LTD CHARGES

Serynr — Wed, 20 Dec 2017 17:06:30 GMT

Thanx, i intend to do my best and not give up easily...

Re: UME LTD CHARGES

jonsie — Wed, 20 Dec 2017 17:10:25 GMT

@Serynr wrote:
Thanx, i intend to do my best and not give up easily...

Excellent, I wish you the very best of luck with this.

Re: UME LTD CHARGES

Anonymous — Thu, 28 Dec 2017 12:19:49 GMT

Hi Serynr. I had the same problem. Could you give me an email address you sent a request for refund, please?

Re: UME LTD CHARGES

Serynr — Thu, 28 Dec 2017 16:59:12 GMT

I can give you an email address if it is Abacus Synergy

Re: UME LTD CHARGES

Serynr — Thu, 28 Dec 2017 17:07:20 GMT

Just an update on my situation with a scammer called Abacus Synergy. I have been promised a refund,apparently from a site called jammitup, have not received it yet but i will allow for Christmas!!!!!

I am now going to try to find Remote Games and get the rest of my refund from those scammers.

i would like to thank two lads Jamie Sinclair and James Murray, in the Bridgwater O2 shop who spent at least an hour with me in the shop finding the short code, which enabled me to inform the PAS who gave me an email address.

Round 2 coming up.....

Re: UME LTD CHARGES

Cleoriff — Thu, 28 Dec 2017 18:10:13 GMT

It seems UME are responsible for many of these 'click here' costly scams!! I knew they ran TXTnation...but never heard of Abacus Synergy...

Re: UME LTD CHARGES

Serynr — Thu, 28 Dec 2017 23:48:30 GMT

Abacus Synergy are responsible for Jammitup, but apparently not Remote Games

Re: UME LTD CHARGES

Cleoriff — Fri, 29 Dec 2017 08:02:50 GMT

@Serynr wrote:
Abacus Synergy are responsible for Jammitup, but apparently not Remote Games

So it's probably best that @Anonymous goes through the same reporting system as yourself. The more people who report these scammers the better https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

Re: UME LTD CHARGES

jonsie — Sat, 30 Dec 2017 03:58:43 GMT

It's not the number of reporting problems it's the toothless regulating bodies who are spineless to do do anything about it. I have no doubt in my mind that all the ñètworks have an interest in the financial gains to be made from these despicable scammers.