topic Re: 02 Signal Boostbox in Pay Monthly

02 Signal Boostbox

Anonymous — Mon, 18 Dec 2017 04:25:18 GMT

Hi There,

I have been with 02 for years , Have had many contracts and i moved to a Location 15 years ago but have been loyal with 02 , Signal seemed to have got worse over the years , They brought TUGO App out ... Perfect worked for me like a treat ... They closed to app and i was stuffed ... Thought well i will get my hands on a Boostbox ... Contacted 02/ Resolver sent them a really polite message stating i have two 02 contracts and since the closer of Tugo i'm needing a Boostbox ... "We can offer you a Boostbox for £90" Yes please i will take it ... 6 Days later ... You got it ... Sat at home with Full Bars of Signal.

I will continue to stay with 02. Thanks Guys.

Re: 02 Signal Boostbox

Bambino — Mon, 18 Dec 2017 05:42:55 GMT

So O2 removes a free service, then offers you a boost box that you have to pay £90 for, and you think you got a good deal.

Did you know that EE and Three offer free calls and texts over WiFi?

Oh, and did you also know that we've seen posts on here where O2 have offered boost boxes to some for free?

Yeah. You got a really good deal.

Re: 02 Signal Boostbox

MI5 — Mon, 18 Dec 2017 06:36:42 GMT

You’re happy which is the most important bit

Re: 02 Signal Boostbox

Cleoriff — Mon, 18 Dec 2017 07:10:57 GMT

Good to hear you actually got a signal @Anonymous. That must be a bonus for you...

Re: 02 Signal Boostbox

Anonymous — Mon, 18 Dec 2017 12:04:42 GMT

Let them get theirs free. I'm happy paying £90. Much better than the TUGO App and i get full bars inside and outside of my house with the box (everywhere else around where i live is perfectly fine) ... So yeah in my eyes i did get a good deal free or paid.

Re: 02 Signal Boostbox

PhoneChanger — Mon, 18 Dec 2017 13:22:39 GMT

Sadly, boost boxes are a bit of a con really, as you're simply using your home broadband to provide the mobile signal and link to the phone service. You're already paying for your broadband...

Re: 02 Signal Boostbox

jonsie — Mon, 18 Dec 2017 13:47:34 GMT

Well it's a solution that works and if I was in the same situation I would happily pay £90 for the boost box.

Re: 02 Signal Boostbox

Bambino — Mon, 18 Dec 2017 14:45:12 GMT

This is a purely personal opinion, but I find some of the replies in this thread truly astounding. I guess some people are happy, or would be happy to get ripped off. Doesn't make a lot of sense to me, particularly when there are alternatives.

Re: 02 Signal Boostbox

Anonymous — Mon, 18 Dec 2017 17:45:10 GMT

I'm happy to of paid the £90. Some would argue and say they would want theirs free or they will go to a different company that offers wifi calling etc etc .... I'm a happy customer and i'm proud to admit i'm with 02 despite their faults. At end of the day its a one off payment of £90 and its done and dusted ... I don't personally have a problem doing that (knowing i get what i want out of it) so again for me ... Win Win.

Re: 02 Signal Boostbox

MI5 — Mon, 18 Dec 2017 17:50:26 GMT

As I said, the main thing is that you are happy.
That's what's important

Re: 02 Signal Boostbox

jonsie — Mon, 18 Dec 2017 17:58:38 GMT

Good for you. You wanted a boost box to give you the signal strength you needed. Everyone has the right to decide what is the best thing for them. 😀

Re: 02 Signal Boostbox

Cleoriff — Mon, 18 Dec 2017 18:08:24 GMT

I am pleased that @Anonymous is happy with the boost box. I just wish O2 would be more consistent with their responses. They vary from

1) No you can't have one

2) You can have one free

3) You can have one for £90

4) You can have one for £180

That sort of response annoys me intensely...:smileysad:

Re: 02 Signal Boostbox

jonsie — Mon, 18 Dec 2017 18:13:40 GMT

@Cleoriff wrote:
I am pleased that @Anonymous is happy with the boost box. I just wish O2 would be more consistent with their responses. They vary from
1) No you can't have one
2) You can have one free
3) You can have one for £90
4) You can have one for £180
That sort of response annoys me intensely...:smileysad:

I couldn't agree more. Absolutely ridiculous and how can they discriminate as to who are and who are not eligible for one and the variable charge is disgusting.

Re: 02 Signal Boostbox

Bambino — Mon, 18 Dec 2017 20:18:38 GMT

If the OP is happy to waste £90 on something he probably could have had for free if he pressed the issue, then who am I to argue?

Re: 02 Signal Boostbox

Anonymous — Wed, 27 Dec 2017 17:19:44 GMT

I got an email!

Hello,

Thank you for your email and I’m sorry for the delayed response, this is due to your original complaint handler no longer working within this department.

I’m sorry that you didn’t receive the email confirming that a Boostbox would be ordered for you, as you agreed with us. I can see that when you discussed this with her on 5 December 2017 they advised the Boostbox may take up to ten working days to arrive.

As we discussed you confirmed that you’d now received the Boostbox and everything was working fine with this. I explained that the £90 hadn’t been debited to your account and we wouldn’t be applying this to your account due to the delay in responding to you and the confirmation email not been sent by us.

Kind regards

[personal information removed]

Re: 02 Signal Boostbox

jonsie — Thu, 21 Dec 2017 12:15:37 GMT

Good news but please edit out the details of the adviser you had the email from.

Re: 02 Signal Boostbox

Anonymous — Thu, 21 Dec 2017 23:18:17 GMT

Won't allow me to Edit my Post.

Re: 02 Signal Boostbox

Cleoriff — Thu, 21 Dec 2017 23:21:07 GMT

@Anonymous wrote:
Won't allow me to Edit my Post.

Not now @Anonymous You only have 90 minutes time to edit...

Re: 02 Signal Boostbox

jonsie — Thu, 21 Dec 2017 23:30:12 GMT

It's ok, it will be done tomorrow.