topic Re: Contacting 02 in Pay Monthly

Contacting 02

Anonymous — Tue, 12 Dec 2017 15:30:33 GMT

I would like to speak to a human at 02.

I have dialled 202 and gone through every option; none of which allows me to speak with a person.

Please can you advise me how I can speak to a real person with whom I can discuss recent bills with?

Thank you,

Mark

Re: Contacting 02

Anonymous — Tue, 12 Dec 2017 15:39:18 GMT

Hi @Anonymous you need to persevere with customer service on 202 best time to call is 8-8.30am

Re: Contacting 02

MI5 — Tue, 12 Dec 2017 15:47:17 GMT

If you are lucky, early morning is the best time to call, but all contact methods appear to be on melt down at the mo.

Re: Contacting 02

jonsie — Tue, 12 Dec 2017 18:19:53 GMT

It's Christmas and multiple issues at the moment with the closing of TU and text issues with wifi calling.

Re: Contacting 02

Cleoriff — Tue, 12 Dec 2017 19:01:44 GMT

I'm glad I upgraded 2 weeks ago.... 10 minutes from start to finish with CS

Re: Contacting 02

MI5 — Tue, 12 Dec 2017 19:04:34 GMT

Always a good idea to beat the rush

Re: Contacting 02

Mouldy — Mon, 27 Mar 2023 10:13:39 GMT

I have been trying to contact 02 for four days, the robot is impossible to get an answer, their phone lines are a nightmare. Terrible customer service, I think my only option is to move providers, GiffGaff, Tesco etc with the same coverage. Shame, I have been with 02 for many years.