topic Lost Sim in Pay Monthly

Lost Sim

Anonymous — Sat, 09 Dec 2017 18:11:45 GMT

Hello I have purchased a sim from your company on contract and i have not received yet its been about 6 . 7 months ago and they still Charging from my bank account i just saw last week on my bank statment.
So please My Request is To Please replay me What to do next.

Re: Lost Sim

Bambino — Sat, 09 Dec 2017 18:14:56 GMT

@Anonymous This is not Customer Service. Please click this link: https://www.o2.co.uk/contactus

Re: Lost Sim

Anonymous — Sat, 09 Dec 2017 18:47:05 GMT

If it’s not been received yet then why have you waited 7 months before doing anything about it

Re: Lost Sim

jonsie — Sat, 09 Dec 2017 19:38:40 GMT

So presumably this is a sim only contract and you've only just noticed on your statements after 7 months. Dear me. Give them a call.

Re: Lost Sim

Glory1 — Sat, 09 Dec 2017 21:04:10 GMT

You really should have chased this much much sooner. I doubt you will receive a refund as you signed a contract, 6-7 months ago and it was up to you to notify Customer Services, in a timely manner, if the sim was not received.

Re: Lost Sim

jonsie — Sat, 09 Dec 2017 21:10:11 GMT

I'm not even sure you can take out a contract and not wonder why you haven't received the sim. If you took one out then surely you needed it or did you think because you hadn't received it then it would automatically be void?