topic Re: Trial International Caller Bolt On For Pay Monthly in Pay Monthly

Trial International Caller Bolt On For Pay Monthly

Olukayode — Sun, 10 Dec 2017 08:37:29 GMT

I have been included in a trial for the International Caller Bolt On For Pay monthly customers (Reduced Rate International Calls). The Bolt On was remotely added to my account on the 27/11/17 and I equally received a text notification. The Bolt On is also reflected in my account on My O2. I tried using it once but was charged heavily and I had to call Customer Service for a refund. Does anyone know how this works?

Re: Trial International Caller Bolt On For Pay Monthly

Cleoriff — Sun, 10 Dec 2017 09:01:38 GMT

@OlukayodeThere have been a few problems with customers being charged whilst on the trial.https://www.o2.co.uk/intertrial

It has been reported and you will be refunded if you contact customer services https://www.o2.co.uk/contactus

Re: Trial International Caller Bolt On For Pay Monthly

MI5 — Sun, 10 Dec 2017 10:12:08 GMT

We have been told that after a few days your bill will be automatically adjusted to reflect the new trial rates.

Re: Trial International Caller Bolt On For Pay Monthly

jonsie — Sun, 10 Dec 2017 10:13:43 GMT

We've been told, can't find the post atm, that you are charged standard rate which is automatically reduced by the system the next day so apparently no need to call them.

Ive been chosen too but I won't be using it until the beta trial finishes and we are charged correctly.